Cortés, Pablo --- "DIRECTIVE 2013/11/EU ON ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS AND REGULATION (EC) 524/2013 ON ONLINE DISPUTE RESOLUTION" [2017] ELECD 658; in Lodder, R. Arno; Murray, D. Andrew (eds), "EU Regulation of E-Commerce" (Edward Elgar Publishing, 2017) 230

Book Title: EU Regulation of E-Commerce

Editor(s): Lodder, R. Arno; Murray, D. Andrew

Publisher: Edward Elgar Publishing

ISBN (hard cover): 9781785369339

Section: Chapter 8

Section Title: DIRECTIVE 2013/11/EU ON ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS AND REGULATION (EC) 524/2013 ON ONLINE DISPUTE RESOLUTION

Author(s): Cortés, Pablo

Number of pages: 26

Abstract/Description:

As long ago as 2000, Article 17 of the e-commerce Directive, addressed out-of-court dispute settlements, including online dispute resolution. Some 13 years later the EU issued both a Directive on Alternative Dispute Resolution and a Regulation on Online Dispute Resolution. Pablo Cortes (Leicester University) addresses the requirements imposed upon providers of ADR services, and the electronic access to their services they should offer. In addition, the Regulation in which a platform on ODR is introduced is discussed. Keywords: ODR, ADR, ODR platform