Australian Capital Territory Current Acts

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VETERINARY PRACTICE ACT 2018 - SECT 63

Board's obligation to keep complainant informed

    (1)     The board must give a complainant—

        (a)     a written report about the progress of the complainant's complaint (a "progress report")—

              (i)     within 6 weeks after the day the complaint was received by the board; and

              (ii)     not later than 6 weeks after the day the board last gave the complainant a progress report; and

        (b)     if the board decides to dismiss the complaint without investigation under section 60 (Board may dismiss certain complaints)—written notice that the complaint has been dismissed.

    (2)     However, if the latest progress report includes a statement to the effect that, for stated reasons, a further progress report will not be provided until a stated time or event, the board need not provide a progress report until that time or event.

Example

A complainant tells the board the complainant is going overseas for 4 months. The board may tell the complainant that the next progress report will not be given until the complainant returns from overseas and notifies the board.



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