(1) This section applies if—
(a) a complaint about a detention place, therapeutic protection place or place of care is resolved with the operating entity for the place; and
(b) as part of resolving the complaint, the operating entity agrees to do, or not do, something; and
(c) an official visitor is satisfied that the operating entity has not done what was agreed.
(2) The official visitor may reopen the complaint.
(3) If the official visitor reopens a complaint, the official visitor must try to resolve the complaint under section 47.