25. (1) Where a complaint—
(a) deals with more than 1 subject matter;
(b) deals with more than 1 set of circumstances;
(c) makes allegations against more than 1 provider;
(d) makes more than 1 allegation against a provider; or
(e) for any reason is susceptible to being dealt with in separate parts;
the Commissioner—
(f) may if it is administratively convenient to do so; and
(g) shall if it is in the interest of the user that the Commissioner do so;
determine that any subject matter, set of circumstances, allegation or part (as the case requires) be treated as a separate complaint.
(2) The Commissioner shall not make a determination under subsection (1) unless he or she is satisfied that any attempt at conciliation is not likely to be prejudiced by the making of the determination.