3. The objects of this Act are—
(a) to provide an independent, fair and accessible mechanism for the resolution of complaints between users and providers of health services;
(b) to improve the provision of health services and enable users and providers to contribute to the review and improvement of the provision of health services;
(c) to promote the rights of users of health services; and
(d) to encourage an awareness of the rights and responsibilities of users and providers of health services;
and this Act shall be construed and administered accordingly.