Australian Capital Territory Numbered Acts

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HEALTH COMPLAINTS ACT 1993 (NO. 96 OF 1993) - SECT 55

Contents

55. (1) The Code shall deal with the implementation of the principles referred to in subsection (2) and may deal with any other matter relevant to the provision or use of a health service.

(2) For the purposes of subsection (1), the principles to be dealt with by the Code are—

        (a)     that a person is entitled to receive appropriate health services of a high standard;

        (b)     that a person is entitled to be informed and educated about health matters that may be relevant to him or her and about available health services;

        (c)     that a person who is capable of doing so is entitled to participate effectively in the making of a decision dealing with his or her health;

        (d)     that a person who is capable of doing so is entitled to participate actively in his or her health care;

        (e)     that a person is entitled to be provided with health services in a considerate way that takes into account his or her background, needs and wishes;

        (f)     that—

              (i)     a provider; or

              (ii)     a person who provides care for a user;

should be given consideration and recognition for his or her contribution to health care;

        (g)     that the confidentiality of information about a person's health should be preserved;

        (h)     that a person should be entitled to reasonable access to information about his or her health; and

              (i)     that a person is entitled to reasonable access to procedures for the redress of grievances about the provision of health services.



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