Australian Capital Territory Numbered Acts

HEALTH COMPLAINTS ACT 1993 (NO. 96 OF 1993) - SECT 78

78. (1) The Commissioner shall, within 1 month after the end of each statistical reporting period, furnish to each Board a report that states, in relation to each relevant provider registered by the Board—

        (a)     the number of complaints received during the period;

        (b)     a summary of each complaint sufficient to identify the nature of the complaint;

        (c)     the number of complaints disposed of during the period and the manner of their disposal; and

        (d)     the number of complaints outstanding at the end of the period.

(2) The reference in paragraph (1) (c) to the manner of disposal of a complaint shall be read as a reference to action taken under—

        (a)     where a complaint has been referred to another person or body under paragraph 23 (1) (a)—the appropriate subparagraph of that paragraph;

        (b)     where the Commissioner has decided to investigate a complaint under subparagraph 23 (1) (b) (ii)—that subparagraph; or

        (c)     in any other case—the appropriate paragraph of subsection 28 (1) or (3).

(3) In this section—”relevant provider” means a provider in relation to whom a complaint—

“relevant provider” means a provider in relation to whom a complaint—

        (a)     is received or disposed of during the statistical reporting period in relation to which the report is furnished; or

        (b)     is outstanding at the end of that period;

“statistical reporting period” means—

        (a)     in relation to a Board with which the Commissioner agrees on a period of time for the purposes of this section—that period; or

        (b)     in relation to any other Board—the period of 3 months ending on 31 March, 30 June, 30 September or 31 December in each year.