Australian Capital Territory Numbered Acts

HEALTH COMPLAINTS ACT 1993 (NO. 96 OF 1993) - SECT 9

9. In addition to the other functions conferred on the Commissioner by this Act, the Commissioner has the following functions:

        (a)     to encourage and assist users and providers to resolve complaints;

        (b)     to collect information concerning the operation of this Act and to publish such information from time to time;

        (c)     to identify, inquire into and review issues relating to—

              (i)     the provision of health services in the Territory; and

              (ii)     the causes of complaints received by the Commissioner;

and report to, or advise, the Minister or other appropriate persons thereon;

        (d)     to inquire into and report to the Minister on any matter that the Minister has, under this Act, directed the Commissioner to inquire into and report on;

        (e)     to inquire into and report to the Council on any matter that the Council has referred to the Commissioner;

        (f)     to encourage and assist providers to develop and improve procedures for responding to users' complaints;

        (g)     to compile and publish statistical records relating to complaints and responses to complaints;

        (h)     to provide such information and advice to the Council or a Board as may lawfully be provided;

              (i)     to disseminate information about—

              (i)     this Act;

              (ii)     the Code;

              (iii)     the operation of the Unit; and

              (iv)     the procedures for making complaints;

        (j)     to discharge such other functions as may be conferred on the Commissioner by any other law;

        (k)     to do whatever is reasonably necessary to ensure that persons who wish to make a complaint are able to do so.