19. (1) A complaint under subsection 18 (1) or (3) has effect as a complaint for the purposes of the Community and Health Services Complaints Act 1993 (in this section called the “Complaints Act”).
(2) A request to review under subsection 18 (4) has effect as a request to review for the purposes of the Complaints Act.
(3) A complaint or request to review under section 18 shall—
(a) comply with the relevant requirements of the Complaints Act; and
(b) be dealt with in accordance with the Complaints Act.