A person may complain to the commission about a service for people with a disability if—
(a) the service is not being provided appropriately; or
(b) the person believes that the provider of the service has acted inconsistently with any of the following:
(i) the Home and Community Care National Service Standards, as amended from time to time;
(ii) the human rights principles set out in the Disability Services Act 1991 , schedule 1;
(iii) the requirements to be complied with in relation to the design and implementation of programs and services relating to people with disabilities set out in the Disability Services Act 1991 , schedule 2;
(iv) the National Standards for Mental Health Services endorsed by the Australian Health Ministers Advisory Council's National Mental Health Working Group, as amended from time to time;
(v) the generally accepted standard of service delivery expected of a provider of the kind of service to which the complaint relates;
(vi) any other standard prescribed by regulation; or
(c) the service is not being provided.
Note For the availability and the appropriate version of the standards mentioned in par (b) (i) and (iv), see s 96 (Inspection of incorporated documents) and s 97 (Notification of certain incorporated documents) (see also dict, def incorporated document ).