Australian Capital Territory Repealed Acts

This legislation has been repealed.

COMMUNITY AND HEALTH SERVICES COMPLAINTS ACT 1993 (REPEALED) - SECT 9

In addition to the other functions given to the commissioner by this Act, the commissioner has the following functions:

        (a)     to encourage and assist users and providers to resolve complaints;

        (b)     to collect information about the operation of this Act and to publish the information from time to time;

        (c)     to identify, inquire into and review issues relating to—

              (i)     the provision, in the ACT, of health services, services for aged people or services for people with a disability; and

              (ii)     the causes of complaints received by the commissioner;

and report to, or advise, the Minister or other appropriate persons on them;

        (d)     to inquire into and report to the Minister on any matter that the Minister has, under this Act, directed the commissioner to inquire into and report on;

        (e)     to inquire into and report to the council on any matter that the council has referred to the commissioner;

        (f)     to encourage and assist providers to develop and improve procedures for responding to users complaints;

        (g)     to compile and publish statistical records relating to complaints and responses to complaints;

        (h)     to provide the information and advice to the council, a board or a purchaser of a service that may lawfully be provided;

              (i)     to disseminate information about—

              (i)     this Act; and

              (ii)     the code; and

              (iii)     the Health Records Act; and

              (iv)     the operation of the unit; and

              (v)     the procedures for making complaints;

        (j)     to discharge other functions given to the commissioner by any other law;

        (k)     to exercise the functions and powers given to the commissioner by the Health Records Act;

        (l)     to assist health professional boards by investigating matters that need to be investigated, including an HPA report;

        (m)     to do whatever is reasonably necessary to ensure that persons who wish to make a complaint under this Act, or a complaint or request to review under the Health Records Act, section 18, are able to do so.