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This is a Bill, not an Act. For current law, see the Acts databases.


PRIVATE HEALTH INSURANCE AMENDMENT BILL (NO. 2) 2014

 

 

 

2013-2014 

 

The Parliament of the 

Commonwealth of Australia 

 

HOUSE OF REPRESENTATIVES 

 

 

 

 

Presented and read a first time 

 

 

 

 

Private Health Insurance Amendment 

Bill (No. 2) 2014 

 

No.      , 2014 

 

(Health) 

 

 

 

A Bill for an Act to amend the Ombudsman Act 

1976, and for related purposes 

   

   

 

 

No.      , 2014 

Private Health Insurance Amendment Bill (No. 2) 2014 

i 

 

Contents 

Short title ........................................................................................... 1

 

Commencement ................................................................................. 1

 

Schedules ........................................................................................... 2

 

Schedule 1--Private Health Insurance Ombudsman

 

3

 

Part 1--Main amendments

 

3

 

Ombudsman Act 1976

 

3

 

Private Health Insurance Act 2007

 

32

 

Part 2--Transitional provisions

 

35

 

Schedule 2--Base premium measure

 

38

 

 

 

 

No.      , 2014 

Private Health Insurance Amendment Bill (No. 2) 2014 

1 

 

A Bill for an Act to amend the Ombudsman Act 

1976, and for related purposes 

The Parliament of Australia enacts: 

1  Short title 

 

  This Act may be cited as the Private Health Insurance Amendment 

Act (No. 2) 2014

2  Commencement 

 

(1)  Each provision of this Act specified in column 1 of the table 

commences, or is taken to have commenced, in accordance with 

column 2 of the table. Any other statement in column 2 has effect 

10 

according to its terms. 

11 

 

12 

   

   

 

 

2 

Private Health Insurance Amendment Bill (No. 2) 2014 

No.      , 2014 

 

Commencement information 

Column 1 

Column 2 

Column 3 

Provisions 

Commencement 

Date/Details 

1.  Sections 1 to 3 

and anything in 

this Act not 

elsewhere covered 

by this table 

The day this Act receives the Royal Assent. 

 

2.  Schedule 1 

As follows: 

(a) if this Act receives the Royal Assent 

before 1 July 2015--1 July 2015; 

(b) if this Act receives the Royal Assent on 

or after 1 July 2015--a single day to be 

fixed by Proclamation. 

However, if this Act receives the Royal 

Assent on or after 1 July 2015, and 

Schedule 1 does not commence within the 

period of 6 months beginning on the day this 

Act receives the Royal Assent, it 

commences on the day after the end of that 

period. 

 

3.  Schedule 2 

The day this Act receives the Royal Assent. 

 

Note: 

This table relates only to the provisions of this Act as originally 

enacted. It will not be amended to deal with any later amendments of 

this Act. 

 

(2)  Any information in column 3 of the table is not part of this Act. 

Information may be inserted in this column, or information in it 

may be edited, in any published version of this Act. 

3  Schedules 

 

  Legislation that is specified in a Schedule to this Act is amended or 

repealed as set out in the applicable items in the Schedule 

concerned, and any other item in a Schedule to this Act has effect 

10 

according to its terms. 

11 

Private Health Insurance Ombudsman  Schedule 1 

Main amendments  Part 1 

 

 

No.      , 2014 

Private Health Insurance Amendment Bill (No. 2) 2014 

3 

 

Schedule 1

--Private Health Insurance 

Ombudsman 

Part 1

--Main amendments 

Ombudsman Act 1976 

1  Title 

Omit "and an Overseas Students Ombudsman,", substitute ", an 

Overseas Students Ombudsman and a Private Health Insurance 

Ombudsman,

2  Subsection 3(1) 

Insert: 

10 

adult has the same meaning as in the Private Health Insurance Act 

11 

2007. 

12 

Chief Executive Medicare has the same meaning as in the Private 

13 

Health Insurance Act 2007

14 

complying health insurance policy has the same meaning as in the 

15 

Private Health Insurance Act 2007

16 

complying health insurance product has the same meaning as in 

17 

the Private Health Insurance Act 2007. 

18 

health care provider has the same meaning as in the Private 

19 

Health Insurance Act 2007. 

20 

Health Department means the Department administered by the 

21 

Health Minister. 

22 

health insurance business has the same meaning as in the Private 

23 

Health Insurance Act 2007

24 

Health Minister means the Minister administering the Private 

25 

Health Insurance Act 2007. 

26 

medical practitioner has the same meaning as in the Private 

27 

Health Insurance Act 2007

28 

Schedule 1  Private Health Insurance Ombudsman 

Part 1  Main amendments 

 

 

4 

Private Health Insurance Amendment Bill (No. 2) 2014 

No.      , 2014 

 

personal information has the same meaning as in the Private 

Health Insurance Act 2007. 

PHI records, of a subject of a complaint under Division 3 of 

Part IID or an investigation under Division 4 of Part IID, includes 

any of the following documents that are in the possession, or under 

the control, of the subject: 

 

(a)  the constitution and rules of the subject, if the subject is a 

private health insurer; 

 

(b)  the internal training manuals and related documents of the 

subject; 

10 

 

(c)  any documents relevant to a private health insurance 

11 

arrangement to which the subject is a party or that applies to 

12 

the subject; 

13 

 

(d)  to the extent that the complaint or investigation relates to the 

14 

subject's dealings with a particular person--the subject's 

15 

documents relating to its dealings with that particular person 

16 

including correspondence, internal memoranda, emails, and 

17 

recordings of taped conversations; 

18 

whenever those documents came into existence. 

19 

private health insurance arrangement has the same meaning as in 

20 

the Private Health Insurance Act 2007. 

21 

private health insurance broker has the same meaning as in the 

22 

Private Health Insurance Act 2007

23 

Private Health Insurance (Information Disclosure) Rules means 

24 

rules mentioned in subsection 333-20(1), table item 16, of the 

25 

Private Health Insurance Act 2007

26 

Private Health Insurance Ombudsman Rules means rules made 

27 

under section 20ZJ. 

28 

private health insurance policy has the same meaning as in the 

29 

Private Health Insurance Act 2007

30 

private health insurer has the same meaning as in the Private 

31 

Health Insurance Act 2007

32 

product has the same meaning as in the Private Health Insurance 

33 

Act 2007

34 

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Main amendments  Part 1 

 

 

No.      , 2014 

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5 

 

rules, of a private health insurer, has the same meaning as in the 

Private Health Insurance Act 2007

3  Subsection 3(1) (note at the end of the definition of officer

Repeal the note, substitute: 

Note: 

For the meaning of officer in Parts IIB, IIC and IID, see sections 19G, 

19ZF and 20A respectively. 

4  At the end of paragraph 4A(e) 

Add: 

 

; and (v)  the functions of the Private Health Insurance 

Ombudsman referred to in section 20D. 

10 

5  After Part IIC 

11 

Insert: 

12 

Part IID--Private Health Insurance Ombudsman 

13 

Division 1--Preliminary 

14 

20  Principal object of this Part 

15 

 

  The principal object of this Part is to establish the office of, and set 

16 

out the powers and functions of, the Private Health Insurance 

17 

Ombudsman so that he or she may protect the interests of people 

18 

who are covered by private health insurance by: 

19 

 

(a)  assisting people who have made complaints relating to 

20 

private health insurance to resolve those complaints; and 

21 

 

(b)  investigating the practices and procedures of private health 

22 

insurers, private health insurance brokers and health care 

23 

providers; and 

24 

 

(c)  mediating between private health insurers and health care 

25 

providers; and 

26 

 

(d)  disseminating information about private health insurance and 

27 

the rights and obligations of privately insured people. 

28 

20A  Definitions for this Part 

29 

 

  In this Part: 

30 

Schedule 1  Private Health Insurance Ombudsman 

Part 1  Main amendments 

 

 

6 

Private Health Insurance Amendment Bill (No. 2) 2014 

No.      , 2014 

 

officer, of a private health insurer, has the same meaning as in the 

Private Health Insurance Act 2007

officer, of a subject of a complaint under Division 3 or an 

investigation under Division 4, means: 

 

(a)  if the subject is an individual--the individual; or 

 

(b)  if the subject is a private health insurer--a person who is an 

officer of the insurer; or 

 

(c)  if the subject is a company within the meaning of the 

Corporations Act 2001--a director of the company; or 

 

(d)  if the subject is an incorporated association--a member of 

10 

the management committee of the association; or 

11 

 

(e)  if the subject is an unincorporated entity--a member of the 

12 

governing body of the entity; or 

13 

 

(f)  if the subject is a partnership--a partner in the partnership. 

14 

20B  Private Health Insurance Ombudsman Rules 

15 

 

  Matters relevant to this Part are also dealt with in the Private 

16 

Health Insurance Ombudsman Rules. The provisions of this Part 

17 

indicate when a particular matter is or may be dealt with in these 

18 

Rules. 

19 

Note: 

The Private Health Insurance Ombudsman Rules are made by the 

20 

Ombudsman under section 20ZJ. 

21 

Division 2--Establishment and functions of the Private 

22 

Health Insurance Ombudsman 

23 

20C  Establishment of office of Private Health Insurance 

24 

Ombudsman 

25 

 

(1)  For the purposes of this Act, there is to be a Private Health 

26 

Insurance Ombudsman. 

27 

 

(2)  The office of Private Health Insurance Ombudsman is to be held 

28 

by the person who holds the office of Commonwealth 

29 

Ombudsman. 

30 

 

(3)  The reference in subsection (2) to the person who holds the office 

31 

of Commonwealth Ombudsman includes a reference to a person 

32 

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Private Health Insurance Amendment Bill (No. 2) 2014 

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for the time being acting in that office because of an appointment 

under section 29 (acting appointments). 

20D  Functions of Private Health Insurance Ombudsman 

 

  The Private Health Insurance Ombudsman has the following 

functions: 

 

(a)  dealing with complaints under Division 3; 

 

(b)  conducting investigations under Division 4; 

 

(c)  publishing (in written form and on the Private Health 

Insurance Ombudsman's website) a report, called the State of 

the Health Funds Report, as soon as practicable after the end 

10 

of each financial year providing comparative information on 

11 

the performance and service delivery of all private health 

12 

insurers during that financial year; 

13 

 

(d)  collecting and publishing (in written form and on the 

14 

internet) information about the complying health insurance 

15 

products available to people, in order to assist people to 

16 

understand the entitlements and benefits available under 

17 

those products; 

18 

 

(e)  publishing, in aggregate form, information (not personal 

19 

information) about complaints under Division 3; 

20 

 

(f)  reporting and making recommendations to the Health 

21 

Minister under sections 20R and 20V; 

22 

 

(g)  reporting to the Health Minister or to the Health Department 

23 

about the practices of particular private health insurers or 

24 

private health insurance brokers; 

25 

 

(h)  reporting (as part of reports mentioned in paragraph (g)) to 

26 

the Health Minister or to the Health Department about the 

27 

practices of particular health care providers, to the extent to 

28 

which those practices relate to: 

29 

 

(i)  the application of private health insurance arrangements 

30 

or classes of private health insurance arrangements to 

31 

services or goods provided, or to goods manufactured or 

32 

supplied, by the health care providers; or 

33 

 

(ii)  private health insurance arrangements or classes of 

34 

private health insurance arrangements to which those 

35 

kinds of health care providers may be party; 

36 

 

(i)  making recommendations to the Health Minister or the 

37 

Health Department about regulatory practices or industry 

38 

Schedule 1  Private Health Insurance Ombudsman 

Part 1  Main amendments 

 

 

8 

Private Health Insurance Amendment Bill (No. 2) 2014 

No.      , 2014 

 

practices relating to private health insurers or private health 

insurance brokers; 

 

(j)  making recommendations (as part of recommendations 

mentioned in paragraph (i)) to the Health Minister or to the 

Health Department about regulatory practices or industry 

practices relating to health care providers, to the extent to 

which those practices relate to: 

 

(i)  the application of private health insurance arrangements 

or classes of private health insurance arrangements to 

services or goods provided, or to goods manufactured or 

10 

supplied, by the health care providers; or 

11 

 

(ii)  private health insurance arrangements or classes of 

12 

private health insurance arrangements to which those 

13 

kinds of health care providers may be party; 

14 

 

(k)  promoting a knowledge and understanding of the Private 

15 

Health Insurance Ombudsman's functions; 

16 

 

(l)  any other functions that are incidental to the performance of 

17 

any of the preceding functions. 

18 

Division 3--Complaints 

19 

Subdivision A--Relevant complaints 

20 

20E  Who may make a complaint 

21 

 

(1)  A complaint may be made to the Private Health Insurance 

22 

Ombudsman by any of the following: 

23 

 

(a)  a person who is, or was at the time of the incident to which 

24 

the complaint relates, insured or seeking to be insured under 

25 

a private health insurance policy; 

26 

 

(b)  a private health insurer; 

27 

 

(c)  a health care provider; 

28 

 

(d)  a private health insurance broker. 

29 

Note: 

Section 7 also deals with making complaints. For the application of 

30 

section 7 to the Private Health Insurance Ombudsman, see 

31 

section 20ZK. 

32 

 

(2)  A complaint may be made by a person on behalf of a person 

33 

mentioned in subsection (1). 

34 

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Main amendments  Part 1 

 

 

No.      , 2014 

Private Health Insurance Amendment Bill (No. 2) 2014 

9 

 

20F  Persons against whom complaints may be made 

 

  A complaint may be made to the Private Health Insurance 

Ombudsman against any of the following: 

 

(a)  a private health insurer; 

 

(b)  a health care provider; 

 

(c)  a private health insurance broker. 

20G  Grounds for complaint 

 

(1)  The complaint may be about: 

 

(a)  any matter arising out of or connected with a private health 

insurance arrangement; or 

10 

 

(b)  any matter arising out of or connected with Chapter 2 of the 

11 

Private Health Insurance Act 2007

12 

 

(2)  A complaint against a health care provider must, in addition to 

13 

being about a matter in subsection (1), also: 

14 

 

(a)  be about either or both of the following: 

15 

 

(i)  the application of a private health insurance 

16 

arrangement to goods or a service provided, or goods 

17 

manufactured or supplied, by the health care provider; 

18 

 

(ii)  a private health insurance arrangement to which the 

19 

health care provider is, or was at the time of the incident 

20 

to which the complaint relates, a party; and 

21 

 

(b)  satisfy at least one of the following: 

22 

 

(i)  the complaint must also be made against a private health 

23 

insurer; 

24 

 

(ii)  the complainant must be a private health insurer or a 

25 

person insured under a private health insurance policy; 

26 

 

(iii)  if the complainant is another health care provider or a 

27 

private health insurance broker--a private health insurer 

28 

or a person insured under a private health insurance 

29 

policy must also be a complainant in relation to the 

30 

complaint. 

31 

 

(3)  The Private Health Insurance Ombudsman Rules may prescribe 

32 

matters about which complaints cannot be made. 

33 

Schedule 1  Private Health Insurance Ombudsman 

Part 1  Main amendments 

 

 

10 

Private Health Insurance Amendment Bill (No. 2) 2014 

No.      , 2014 

 

Subdivision B--Dealing with complaints 

20H  Initial receipt of complaint 

 

  On receiving a complaint, the Private Health Insurance 

Ombudsman may: 

 

(a)  inform the subject of the complaint of the nature of the 

complaint; and 

 

(b)  request or require information from the subject under 

Division 6. 

20J  Ways of dealing with complaints 

 

(1)  The Private Health Insurance Ombudsman may deal with a 

10 

complaint by: 

11 

 

(a)  conducting mediation under Division 5; or 

12 

 

(b)  referring the complaint to the subject of the complaint under 

13 

Subdivision C; or 

14 

 

(c)  if section 20P applies--investigating the complaint under 

15 

Subdivision D. 

16 

 

(2)  The Private Health Insurance Ombudsman must not take any 

17 

action mentioned in subsection (1) unless the complainant agrees 

18 

to the action being taken. 

19 

 

(3)  The Private Health Insurance Ombudsman must not take, or 

20 

continue to take, any action mentioned in paragraph (1)(a) or (c) if 

21 

the complainant withdraws the complaint. 

22 

 

(4)  The Private Health Insurance Ombudsman must not take any 

23 

action mentioned in subsection (1) if the complaint is about a 

24 

matter prescribed by the Private Health Insurance Ombudsman 

25 

Rules for the purposes of subsection 20G(3). 

26 

20K  Referral to the Australian Competition and Consumer 

27 

Commission 

28 

 

(1)  If, in the Private Health Insurance Ombudsman's opinion, a 

29 

complaint raises a matter that could be dealt with more effectively 

30 

or conveniently by the Australian Competition and Consumer 

31 

Commission, the Private Health Insurance Ombudsman must, 

32 

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subject to subsections (2) and (3), refer the matter to the Australian 

Competition and Consumer Commission. 

 

(2)  The Private Health Insurance Ombudsman must not refer the 

matter to the Australian Competition and Consumer Commission 

unless the complainant agrees to the referral. 

 

(3)  The Private Health Insurance Ombudsman must not refer the 

matter to the Australian Competition and Consumer Commission if 

the complainant withdraws the complaint. 

 

(4)  If the Private Health Insurance Ombudsman refers the matter to the 

Australian Competition and Consumer Commission, the Private 

10 

Health Insurance Ombudsman must: 

11 

 

(a)  tell the complainant of the matter's referral; and 

12 

 

(b)  give the Australian Competition and Consumer Commission 

13 

any information or documents that relate to the complaint and 

14 

that are in the Private Health Insurance Ombudsman's 

15 

possession or under his or her control. 

16 

 

(5)  The Australian Competition and Consumer Commission may 

17 

investigate the matter. If it does, it must, within 30 days after the 

18 

referral, report to the Private Health Insurance Ombudsman on: 

19 

 

(a)  the conduct of the investigation; and 

20 

 

(b)  any findings that it has made as a result of the investigation. 

21 

 

(6)  If the Australian Competition and Consumer Commission decides 

22 

not to investigate the matter, it must, within 30 days after the 

23 

referral, give the Private Health Insurance Ombudsman a written 

24 

notice informing the Private Health Insurance Ombudsman of its 

25 

decision and of the reasons for its decision. 

26 

20L  Referral to other bodies 

27 

 

(1)  If, in the Private Health Insurance Ombudsman's opinion, a 

28 

complaint raises a matter that could be dealt with more effectively 

29 

or conveniently by another body, the Private Health Insurance 

30 

Ombudsman must, subject to this section, refer the matter to that 

31 

body. 

32 

 

(2)  The Private Health Insurance Ombudsman must not refer the 

33 

matter to the other body unless the complainant agrees to the 

34 

referral. 

35 

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Part 1  Main amendments 

 

 

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(3)  The Private Health Insurance Ombudsman must not refer the 

matter to the other body if the complainant withdraws the 

complaint. 

 

(4)  If the Private Health Insurance Ombudsman refers the matter to the 

other body, the Private Health Insurance Ombudsman must: 

 

(a)  tell the complainant of the matter's referral; and 

 

(b)  give the other body any information or documents that relate 

to the complaint and that are in the Private Health Insurance 

Ombudsman's possession or under his or her control. 

20M  Deciding not to deal with a complaint 

10 

 

(1)  The Private Health Insurance Ombudsman may decide not to deal, 

11 

or not to continue to deal, with a complaint in accordance with this 

12 

section. If the Private Health Insurance Ombudsman so decides, he 

13 

or she must: 

14 

 

(a)  tell the complainant of the decision and the reasons for the 

15 

decision; and 

16 

 

(b)  if requested by the complainant--give the complainant 

17 

written notice of the decision and the reasons for the 

18 

decision. 

19 

 

(2)  The Private Health Insurance Ombudsman may decide not to take 

20 

any action in relation to a complaint if the incident to which the 

21 

complaint relates occurred more than 12 months before the 

22 

complaint is made. 

23 

 

(3)  The Private Health Insurance Ombudsman may decide not to deal 

24 

with a complaint if he or she is satisfied that the complainant has 

25 

not taken reasonable steps to negotiate a settlement of the 

26 

complaint with the subject of the complaint. 

27 

 

(4)  The Private Health Insurance Ombudsman may decide not to deal, 

28 

or not to continue to deal, with a complaint if the complainant does 

29 

not agree to a matter relating to the complaint being referred to 

30 

another body under section 20L. 

31 

 

(5)  The Private Health Insurance Ombudsman may decide not to deal, 

32 

or not to continue to deal, with a complaint, if he or she believes 

33 

that: 

34 

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(a)  the subject of the complaint has dealt, or is dealing, 

adequately with the complaint, or has not yet had an adequate 

opportunity to do so; or 

 

(b)  the Private Health Insurance Ombudsman has dealt 

adequately with the complaint; or 

 

(c)  the complainant is capable of assisting the Private Health 

Insurance Ombudsman in dealing with the complaint but 

does not do so on request; or 

 

(d)  the complainant does not have a sufficient interest in the 

subject matter of the complaint; or 

10 

 

(e)  the matter is trivial; or 

11 

 

(f)  the complaint is frivolous or vexatious or was not made in 

12 

good faith; or 

13 

 

(g)  the complaint is mainly about commercial negotiations and, 

14 

having regard to the object of this Part, it is not appropriate to 

15 

deal, or to continue to deal, with the complaint; or 

16 

 

(h)  the complaint is mainly about clinical matters and, having 

17 

regard to the object of this Part, it is not appropriate to deal, 

18 

or continue to deal, with the complaint; or 

19 

 

(i)  the complainant has exercised, or exercises, a right to have 

20 

the matter to which the complaint relates reviewed by a court 

21 

or tribunal constituted by or under a law of the 

22 

Commonwealth or of a State or Territory; or 

23 

 

(j)  both: 

24 

 

(i)  the complainant has, or had, a right to have the matter to 

25 

which the complaint relates reviewed by a court or by a 

26 

tribunal constituted by or under a law of the 

27 

Commonwealth or of a State or Territory, but has not 

28 

exercised that right; and 

29 

 

(ii)  it is, or would have been, reasonable for the 

30 

complainant to exercise that right; or 

31 

 

(k)  to deal, or continue to deal, with the complaint is not 

32 

warranted having regard to all the circumstances. 

33 

Subdivision C--Referral to subjects of complaints 

34 

20N  Referral to the subject of the complaint 

35 

 

  The Private Health Insurance Ombudsman may, at any time and 

36 

whether or not mediation has been conducted under Division 5, 

37 

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refer a complaint to the subject of the complaint and request the 

subject: 

 

(a)  to investigate the complaint; and 

 

(b)  to report to the Private Health Insurance Ombudsman on the 

outcome of the investigation and any action that the subject 

proposes to take as a result, before the end of the period 

specified in the request. 

Note: 

The Private Health Insurance Ombudsman must have the 

complainant's agreement to act under this section (see 

subsection 20J(2)). 

10 

Subdivision D--Investigation of complaints 

11 

20P  Investigation of complaint 

12 

 

  The Private Health Insurance Ombudsman may investigate a 

13 

complaint if: 

14 

 

(a)  the complaint is not resolved to the complainant's 

15 

satisfaction by mediation under Division 5; or 

16 

 

(b)  the Private Health Insurance Ombudsman is not satisfied 

17 

with the outcome of a referral under Subdivision C. 

18 

Note: 

The Private Health Insurance Ombudsman must have the 

19 

complainant's agreement to act under this section and cannot continue 

20 

if the complaint is withdrawn (see subsections 20J(2) and (3)). 

21 

Subdivision E--Recommendations and reports 

22 

20Q  Recommendations as a result of referral or investigation 

23 

 

(1)  The Private Health Insurance Ombudsman may make 

24 

recommendations under this section after: 

25 

 

(a)  receiving a report from the subject of a complaint after 

26 

referral under Subdivision C; or 

27 

 

(b)  investigating a complaint under Subdivision D. 

28 

 

(2)  The Private Health Insurance Ombudsman may recommend any or 

29 

all of the following: 

30 

 

(a)  to a private health insurer, that the insurer take a specific 

31 

course of action in relation to the complaint or make changes 

32 

to its rules, or both; 

33 

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(b)  to a private health insurer, that the insurer request a health 

care provider or private health insurance broker to take a 

specific course of action in relation to the complaint; 

 

(c)  to a health care provider or private health insurance broker, 

that the provider or broker take a specific course of action in 

relation to the complaint. 

 

(3)  The Private Health Insurance Ombudsman may, by written notice 

given to the person to whom the recommendation was made, or an 

officer of that person, require the person to report to the Private 

Health Insurance Ombudsman, before action is taken to give effect 

10 

to the recommendation, on the action proposed to be taken. The 

11 

notice must specify the period within which the report is to be 

12 

given. 

13 

20R  Report to Health Minister on outcome of investigation under 

14 

Subdivision D 

15 

 

(1)  The Private Health Insurance Ombudsman may report and make 

16 

recommendations under this section after completing an 

17 

investigation of a complaint against a particular subject under 

18 

Subdivision D. 

19 

 

(2)  The Private Health Insurance Ombudsman may report to the 

20 

Health Minister on the outcome of the investigation (including any 

21 

recommendations made to the subject of the complaint and any 

22 

responses to those recommendations). 

23 

 

(3)  The Private Health Insurance Ombudsman may recommend to the 

24 

Health Minister either or both of the following: 

25 

 

(a)  general changes in regulatory practice or industry practices 

26 

relating to the kind of subject of complaint; 

27 

 

(b)  possible means of dealing with specific problems arising in 

28 

relation to the particular subject of the complaint. 

29 

 

(4)  The Private Health Insurance Ombudsman may make 

30 

recommendations under paragraph (3)(b) concerning health care 

31 

providers or a particular health care provider only to the extent to 

32 

which the recommendations relate to: 

33 

 

(a)  the application of a private health insurance arrangement or a 

34 

class of private health insurance arrangements to services or 

35 

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goods provided, or goods manufactured or supplied, by that 

kind of health care provider; or 

 

(b)  a private health insurance arrangement or a class of private 

health insurance arrangements to which that kind of health 

care provider may be party. 

 

(5)  Before reporting to the Health Minister under this section, the 

Private Health Insurance Ombudsman must: 

 

(a)  inform the subject of the complaint that the Private Health 

Insurance Ombudsman proposes to make the report and of 

the nature of any criticism of the subject's conduct that will 

10 

appear in the report; and 

11 

 

(b)  invite the subject to comment on such criticism, before the 

12 

end of the period specified in the invitation. 

13 

The Private Health Insurance Ombudsman must include in the 

14 

report any comments made by the subject. 

15 

Subdivision F--Miscellaneous 

16 

20S  Complainant to be kept informed 

17 

 

(1)  The Private Health Insurance Ombudsman must keep the 

18 

complainant informed about the Private Health Insurance 

19 

Ombudsman's handling of the complaint. 

20 

 

(2)  The Private Health Insurance Ombudsman must inform the 

21 

complainant in writing of: 

22 

 

(a)  any action taken by a private health insurer, a health care 

23 

provider or private health insurance broker as a result of the 

24 

Private Health Insurance Ombudsman's handling of the 

25 

complaint; and 

26 

 

(b)  any recommendations made by the Private Health Insurance 

27 

Ombudsman under section 20Q; 

28 

and the reasons for the action or recommendation. 

29 

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Division 4--Investigations 

Subdivision A--Investigations 

20T  Initiating investigations 

 

(1)  The Private Health Insurance Ombudsman may, on his or her own 

initiative, investigate the practices and procedures of a private 

health insurer or a private health insurance broker. 

 

(2)  The Private Health Insurance Ombudsman may, on his or her own 

initiative, investigate the practices and procedures of a health care 

provider together with an investigation of a private health insurer 

under subsection (1), if: 

10 

 

(a)  the investigation relates to a matter arising out of or 

11 

connected with a private health insurance arrangement; and 

12 

 

(b)  the practices and procedures relate to either or both of the 

13 

following: 

14 

 

(i)  the application of a private health insurance 

15 

arrangement to services or goods provided, or to goods 

16 

manufactured or supplied, by the health care provider; 

17 

 

(ii)  a private health insurance arrangement to which the 

18 

health care provider is, or was in the period to be 

19 

investigated, a party; and 

20 

 

(c)  the Private Health Insurance Ombudsman considers, having 

21 

regard to the object of this Part, that investigation of the 

22 

health care provider together with the private health insurer is 

23 

necessary or appropriate in order to consider the matter 

24 

effectively. 

25 

Note: 

An investigation may include mediation (see section 20X). 

26 

Subdivision B--Recommendations and reports 

27 

20U  Recommendations as a result of investigation 

28 

 

(1)  The Private Health Insurance Ombudsman may make 

29 

recommendations under this section after conducting an 

30 

investigation under this Division. 

31 

 

(2)  The Private Health Insurance Ombudsman may recommend either 

32 

or both of the following: 

33 

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(a)  to a private health insurer, that the insurer take a specific 

course of action or make changes to its rules, or both; 

 

(b)  to a health care provider or private health insurance broker, 

that the provider or broker take a specific course of action. 

 

(3)  The Private Health Insurance Ombudsman may, by written notice 

given to the person to whom the recommendation was made, or an 

officer of that person, require the person to report to the Private 

Health Insurance Ombudsman, before action is taken to give effect 

to the recommendation, on the action proposed to be taken. The 

notice must specify the period within which the report is to be 

10 

given. 

11 

20V  Report to Health Minister on outcome of investigations under 

12 

this Division 

13 

 

(1)  The Private Health Insurance Ombudsman may, after completing 

14 

an investigation under section 20T: 

15 

 

(a)  report to the Health Minister on the outcome of the 

16 

investigation and any mediation conducted as part of the 

17 

investigation (including any recommendations made to the 

18 

subject of the investigation); and 

19 

 

(b)  make recommendations to the Health Minister: 

20 

 

(i)  concerning general changes in regulatory practice or 

21 

industry practices relating to that kind of subject of 

22 

investigation; or 

23 

 

(ii)  concerning possible means of dealing with specific 

24 

problems arising in relation to the particular subject of 

25 

the investigation. 

26 

 

(2)  The Private Health Insurance Ombudsman may make 

27 

recommendations under paragraph (1)(b) concerning health care 

28 

providers or a particular health care provider only to the extent to 

29 

which the recommendations relate to: 

30 

 

(a)  the application of a private health insurance arrangement or a 

31 

class of private health insurance arrangements to services or 

32 

goods provided, or to goods manufactured or supplied, by 

33 

that kind of health care provider; or 

34 

 

(b)  a private health insurance arrangement or a class of private 

35 

health insurance arrangements to which that kind of health 

36 

care provider may be party. 

37 

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(3)  Before reporting to the Health Minister under this section, the 

Private Health Insurance Ombudsman must: 

 

(a)  inform the subject of the investigation that the Private Health 

Insurance Ombudsman proposes to make the report and of 

the nature of any criticism of the conduct of the subject that 

will appear in the report; and 

 

(b)  invite the subject to comment on such criticism, before the 

end of the period specified in the invitation. 

The Private Health Insurance Ombudsman must include in the 

report any comments made by the subject. 

10 

20W  Consultation with Australian Competition and Consumer 

11 

Commission 

12 

 

  If the Private Health Insurance Ombudsman considers, as a result 

13 

of an investigation under this Division, that there might have been 

14 

conduct in the nature of a restrictive trade practice for the purposes 

15 

of the Competition and Consumer Act 2010, the Private Health 

16 

Insurance Ombudsman must, before reporting on the matter under 

17 

section 20V: 

18 

 

(a)  consult with the Australian Competition and Consumer 

19 

Commission; and 

20 

 

(b)  have regard to the advice of the Australian Competition and 

21 

Consumer Commission on the matter. 

22 

Division 5--Mediation 

23 

20X  Conducting mediation 

24 

 

(1)  The Private Health Insurance Ombudsman may, at any time, try to 

25 

settle a complaint made under Division 3 by mediating between the 

26 

complainant and the subject of the complaint. 

27 

 

(2)  The Private Health Insurance Ombudsman may, if he or she 

28 

considers it appropriate and consistent with the object of this Part, 

29 

try to resolve a matter being investigated under Division 4 by 

30 

mediating between a private health insurer and a health care 

31 

provider. 

32 

 

(3)  A party's participation in the mediation may be: 

33 

 

(a)  voluntary; or 

34 

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(b)  required by a direction given to the party by the Private 

Health Insurance Ombudsman under section 20Y. 

Note: 

If mediating a complaint, the Private Health Insurance Ombudsman 

must have the complainant's agreement to act under this section and 

cannot continue if the complaint is withdrawn (see subsections 20J(2) 

and (3)). 

20Y  Participation in mediation may be compulsory 

 

(1)  The Private Health Insurance Ombudsman may direct: 

 

(a)  the subject of a complaint made under Division 3; or 

 

(b)  a private health insurer that is the subject of an investigation 

10 

under Division 4; or 

11 

 

(c)  a health care provider that is the subject of an investigation 

12 

under Division 4; 

13 

to participate in mediation under section 20X. 

14 

 

(2)  The Private Health Insurance Ombudsman Rules may prescribe 

15 

matters to which the Private Health Insurance Ombudsman is to 

16 

have regard when deciding whether or not to give a direction under 

17 

subsection (1). 

18 

 

(3)  The direction must: 

19 

 

(a)  be in writing; and 

20 

 

(b)  name either or both of the following: 

21 

 

(i)  the subject of the complaint or investigation; 

22 

 

(ii)  an officer, or officers, of that subject; and 

23 

 

(c)  be given to those named in it; and 

24 

 

(d)  specify the time of the mediation, which must not be earlier 

25 

than 14 days after the day the direction is given; and 

26 

 

(e)  specify the place of the mediation. 

27 

Note: 

Subsection 33(3) of the Acts Interpretation Act 1901 has the effect that 

28 

the direction may be varied or revoked. 

29 

 

(4)  A person commits an offence if: 

30 

 

(a)  the person is directed under subsection (1) to participate in 

31 

mediation; and 

32 

 

(b)  the other party to the mediation attends, or was willing to 

33 

attend, the mediation; and 

34 

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(c)  the person, or, if the person is a medical practitioner who has 

appointed a representative in relation to the mediation under 

section 20Z, the person's representative, fails to participate in 

part or all of the mediation. 

Penalty:  10 penalty units. 

20Z  Medical practitioners may appoint representatives 

 

(1)  If the Private Health Insurance Ombudsman directs a medical 

practitioner under subsection 20Y(1) to participate in mediation, 

the medical practitioner may appoint an individual to participate in 

the mediation on the practitioner's behalf. 

10 

 

(2)  The appointment must be: 

11 

 

(a)  in writing; and 

12 

 

(b)  signed by the medical practitioner; and 

13 

 

(c)  made before the mediation starts. 

14 

20ZA  Conduct of compulsory mediation 

15 

 

(1)  If the Private Health Insurance Ombudsman directs a party to 

16 

participate in mediation, the mediation may be conducted by: 

17 

 

(a)  the Private Health Insurance Ombudsman; or 

18 

 

(b)  a person appointed by the Private Health Insurance 

19 

Ombudsman under section 20ZC. 

20 

 

(2)  Mediation in which a party is directed to participate ceases: 

21 

 

(a)  if the parties agree to settle the matter; or 

22 

 

(b)  if the Private Health Insurance Ombudsman concludes that 

23 

the matter cannot be settled by mediation. 

24 

 

(3)  The Private Health Insurance Ombudsman Rules may prescribe 

25 

matters to which the Private Health Insurance Ombudsman is to 

26 

have regard before concluding that a matter cannot be settled by 

27 

mediation. 

28 

 

(4)  A person appointed by the Private Health Insurance Ombudsman 

29 

under section 20ZC to conduct mediation must, as soon as 

30 

practicable after the mediation is conducted or should have been 

31 

conducted, report to the Private Health Insurance Ombudsman 

32 

about: 

33 

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(a)  whether the mediation was conducted; and 

 

(b)  if the mediation failed--the reasons for the failure; and 

 

(c)  if the parties agreed to settle the complaint--the terms of the 

settlement, including any action to be taken. 

20ZB  Admissibility of things said in mediation 

 

(1)  Evidence of anything said, or any admission made, during 

participation in mediation under section 20X is not admissible: 

 

(a)  in any court (whether exercising federal jurisdiction or not); 

or 

 

(b)  in any proceedings before a person authorised by a law of the 

10 

Commonwealth or of a State or Territory, or by the consent 

11 

of the parties, to hear evidence. 

12 

 

(2)  This section applies whether or not a party is directed to participate 

13 

in the mediation. 

14 

20ZC  Appointment of mediators 

15 

 

(1)  The Private Health Insurance Ombudsman may appoint a person to 

16 

conduct mediation in which a person is or will be directed to 

17 

participate under section 20Y. 

18 

 

(2)  The Private Health Insurance Ombudsman Rules may prescribe 

19 

matters to which the Private Health Insurance Ombudsman is to 

20 

have regard when appointing a person under this section. 

21 

 

(3)  The person is appointed for the period specified by the Private 

22 

Health Insurance Ombudsman in the instrument of appointment. 

23 

 

(4)  Subject to section 35, the person is not personally liable to an 

24 

action or other proceeding for damages in relation to anything done 

25 

or omitted to be done, reasonably and in good faith, in or in 

26 

relation to the conduct of the mediation. 

27 

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Division 6--Information-gathering 

20ZD  Information-gathering--requests for PHI records and 

information 

 

(1)  The Private Health Insurance Ombudsman may, in accordance 

with this section, obtain such information, and make such inquiries, 

as he or she thinks fit. 

 

(2)  The Private Health Insurance Ombudsman may request a person to 

give the Private Health Insurance Ombudsman a PHI record or 

information under this section only if the Private Health Insurance 

Ombudsman could require the person to give the PHI record or 

10 

information to the Private Health Insurance Ombudsman under 

11 

section 20ZE. 

12 

Note: 

Section 20ZF deals with matters such as the person's exposure to 

13 

penalty and the admissibility of such information or PHI records. 

14 

20ZE  Information-gathering--notices requiring PHI records and 

15 

information 

16 

 

(1)  If the Private Health Insurance Ombudsman reasonably believes 

17 

that a person is capable of giving information or PHI records 

18 

relevant to: 

19 

 

(a)  deciding if, and how, to deal with a complaint made under 

20 

Division 3; or 

21 

 

(b)  mediating a complaint made under Division 3; or 

22 

 

(c)  investigating a complaint made under Division 3; or 

23 

 

(d)  evaluating action proposed by the subject of a complaint after 

24 

referral of the complaint to the subject under Subdivision C 

25 

of Division 3; or 

26 

 

(e)  an investigation under Division 4 (including mediating as 

27 

part of the investigation under Division 5); 

28 

the Private Health Insurance Ombudsman may, by notice in writing 

29 

given to the person, require the person to give the Private Health 

30 

Insurance Ombudsman the information or the PHI records (relating 

31 

to the complaint or the practices and procedures being 

32 

investigated) that are specified in the notice, before the end of the 

33 

period specified in the notice. 

34 

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(2)  The Private Health Insurance Ombudsman may give one or more 

notices under subsection (1) in relation to a complaint or 

investigation, at any time while the Private Health Insurance 

Ombudsman is dealing with the complaint or investigation. 

Self-incrimination 

 

(3)  A person is not excused from giving information or a PHI record 

when required to do so under subsection (1) on the ground that the 

information or PHI record might tend to incriminate the person or 

expose the person to a penalty. 

Note: 

Section 20ZF deals with matters such as the person's exposure to 

10 

penalty and the admissibility of such information or PHI records. 

11 

20ZF  Information-gathering--compliance with requests and notices 

12 

 

(1)  This section applies if a person gives information or a PHI record 

13 

to the Private Health Insurance Ombudsman: 

14 

 

(a)  in compliance with a request under section 20ZD or a notice 

15 

under section 20ZE; or 

16 

 

(b)  reasonably believing that this would assist the Private Health 

17 

Insurance Ombudsman in: 

18 

 

(i)  mediating a complaint under Division 5 or otherwise 

19 

dealing with it under Subdivision B or D of Division 3; 

20 

or 

21 

 

(ii)  referring a complaint under section 20K or 20L; or 

22 

 

(iii)  making a decision under section 20M not to deal, or not 

23 

to continue to deal, with a complaint; or 

24 

 

(iv)  investigating a matter under section 20T. 

25 

 

(2)  The person is not liable to any penalty under the provisions of any 

26 

other enactment by reason of his or her giving the information or 

27 

PHI record to the Private Health Insurance Ombudsman. 

28 

 

(3)  For the purposes of: 

29 

 

(a)  the Privacy Act 1988; and 

30 

 

(b)  any provision of a law of a State or Territory that provides 

31 

that personal information contained in a record or 

32 

information may be disclosed if the disclosure is authorised 

33 

by law; 

34 

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the giving of the information or PHI record to the Private Health 

Insurance Ombudsman is taken to be authorised by this Act. 

 

(4)  This section does not otherwise affect a claim of legal professional 

privilege that anyone may make in relation to the information or 

PHI record. 

Self-incrimination etc. 

 

(5)  If the information or PHI record is given by an individual and, by 

giving the information or the PHI record, the individual: 

 

(a)  contravenes any other enactment; or 

 

(b)  might tend to incriminate himself or herself or make himself 

10 

or herself liable to a penalty; or 

11 

 

(c)  discloses a legal advice given to the subject of a complaint 

12 

made under Division 3 or an investigation under Division 4; 

13 

or 

14 

 

(d)  if the subject of a complaint made under Division 3 or an 

15 

investigation under Division 4 is an individual--discloses a 

16 

privileged communication between the subject and another 

17 

person or body; or 

18 

 

(e)  if the subject of a complaint made under Division 3 or an 

19 

investigation under Division 4 is not an individual--discloses 

20 

a privileged communication between: 

21 

 

(i)  an officer of the subject and another person or body; or 

22 

 

(ii)  a person who is employed in the service of, or engaged 

23 

to provide services to, the subject, and another person or 

24 

body; or 

25 

 

(f)  otherwise acts contrary to the public interest; 

26 

then none of the following are admissible in evidence against the 

27 

individual in any proceedings, other than proceedings for an 

28 

offence against section 137.1, 137.2 or 149.1 of the Criminal Code 

29 

that relates to this Act: 

30 

 

(g)   the information or PHI record given; 

31 

 

(h)  giving the information or PHI record; 

32 

 

(i)  any information, document or thing obtained as a direct or 

33 

indirect consequence of giving the information or PHI record. 

34 

 

(6)  In this section: 

35 

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privileged communication means a communication protected 

against disclosure by legal professional privilege. 

Division 7--Provisions relating to the Private Health 

Insurance Ombudsman 

20ZG  Reports of the Private Health Insurance Ombudsman 

Annual reports 

 

(1)  As soon as practicable after the end of each financial year, the 

Private Health Insurance Ombudsman must give an annual report 

to the Minister, for presentation to the Parliament, on the 

operations of the Private Health Insurance Ombudsman during the 

10 

financial year. 

11 

Additional reports 

12 

 

(2)  The Private Health Insurance Ombudsman may, from time to time, 

13 

give the Minister, for presentation to the Parliament, a report: 

14 

 

(a)  on the operations of the Private Health Insurance 

15 

Ombudsman during a part of a year; or 

16 

 

(b)  in relation to any matter relating to, or arising in connection 

17 

with, the exercise of the powers, or the performance of the 

18 

functions, of the Private Health Insurance Ombudsman. 

19 

 

(3)  Subsections (1) and (2) do not affect the powers and duties of the 

20 

Private Health Insurance Ombudsman under paragraph 20D(c) or 

21 

(g) or section 20R or 20V. 

22 

Tabling and inclusion in other reports 

23 

 

(4)  If the Private Health Insurance Ombudsman gives a report to the 

24 

Minister under subsection (1) or (2), the Minister must cause the 

25 

report to be laid before each House of the Parliament within 15 

26 

sitting days of that House after the Minister receives the report. 

27 

 

(5)  A report relating to the operations of the Private Health Insurance 

28 

Ombudsman during a period may be included in a report under: 

29 

 

(a)  section 19; or 

30 

 

(b)  section 46 of the Public Governance, Performance and 

31 

Accountability Act 2013

32 

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relating to the operations of the Ombudsman during that period. 

Content of report 

 

(6)  A report relating to the operations of the Private Health Insurance 

Ombudsman during a period must include the following: 

 

(a)  the number and nature of complaints received under 

section 20E; 

 

(b)  the outcomes of any actions taken, recommendations made or 

investigations conducted in relation to such complaints; 

 

(c)  the outcomes in relation to complaints referred to another 

body under section 20L; 

10 

 

(d)  the number and nature of investigations (if any) conducted by 

11 

the Private Health Insurance Ombudsman under section 20T; 

12 

 

(e)  the outcomes of investigations conducted under section 20T. 

13 

Division 8--Miscellaneous 

14 

20ZH  Victimisation 

15 

 

  A person commits an offence if: 

16 

 

(a)  the person subjects, or threatens to subject, another person to 

17 

detriment; and 

18 

 

(b)  the person does so because the other person has made, or 

19 

proposes to make, a complaint under this Part. 

20 

Penalty:  Imprisonment for 6 months. 

21 

20ZI  Giving information about the Private Health Insurance 

22 

Ombudsman 

23 

 

(1)  The Private Health Insurance Ombudsman may, by written notice 

24 

given to private health insurers, require private health insurers: 

25 

 

(a)  to give adults insured under the insurers' products the 

26 

information specified in the notice, in the manner specified in 

27 

the notice; or 

28 

 

(b)  to publish the information specified in the notice, in the 

29 

manner specified in the notice. 

30 

 

(2)  A notice must only specify information that relates to the functions 

31 

of the Private Health Insurance Ombudsman. 

32 

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(3)  If more than one adult is insured under a single complying health 

insurance policy of a private health insurer, the insurer is taken to 

comply with a notice if the insurer complies with the notice in 

relation to only one of those adults. 

20ZJ  Private Health Insurance Ombudsman Rules 

 

(1)  The Ombudsman may, by legislative instrument (and subject to 

subsection (2)), make rules prescribing matters: 

 

(a)  required or permitted by this Part to be prescribed by the 

rules; or 

 

(b)  necessary or convenient to be prescribed for carrying out or 

10 

giving effect to this Part. 

11 

 

(2)  To avoid doubt, the rules may not do the following: 

12 

 

(a)  create an offence or civil penalty provision; 

13 

 

(b)  provide: 

14 

 

(i)  powers of arrest or detention; or 

15 

 

(ii)  powers relating to entry, search or seizure; 

16 

 

(c)  impose a tax; 

17 

 

(d)  set an amount to be appropriated from the Consolidated 

18 

Revenue Fund under an appropriation in this Act; 

19 

 

(e)  amend this Act. 

20 

20ZK  Application of certain provisions of the Act 

21 

 

(1)  Subject to this section, the following provisions apply in relation to 

22 

the Private Health Insurance Ombudsman as if a reference in any 

23 

of those provisions to the Ombudsman were a reference to the 

24 

Private Health Insurance Ombudsman: 

25 

 

(a)  the definition of authorized person in subsection 3(1); 

26 

 

(b)  section 7 (complaints); 

27 

 

(c)  section 11A (powers of Federal Court of Australia); 

28 

 

(d)  subsection 31(1) (staff); 

29 

 

(e)  section 33 (Ombudsman not to be sued); 

30 

 

(f)  subsection 34(7) (delegation from State Ombudsman); 

31 

 

(g)  section 35 (officers to observe confidentiality); 

32 

 

(h)  section 35AA (disclosure of information and documents to 

33 

Integrity Commissioner); 

34 

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(i)  section 35A (disclosure of information by Ombudsman); 

 

(j)  section 35B (disclosure of ACC information); 

 

(k)  section 35C (disclosure of ACLEI information); 

 

(l)  section 36 (offences); 

 

(m)  section 37 (protection from civil actions). 

 

(2)  The following provisions apply in accordance with this subsection: 

 

(a)  section 7 applies as if a reference to investigating a complaint 

were a reference to dealing with a complaint as mentioned in 

subsection 20J(1); 

 

(b)  section 11A applies as if: 

10 

 

(i)  the reference to a requirement made by the Ombudsman 

11 

by notice under section 9 to furnish information, to 

12 

produce documents or other records or to attend before 

13 

the Ombudsman to answer questions in relation to an 

14 

investigation under this Act were a reference to a 

15 

requirement made by the Private Health Insurance 

16 

Ombudsman by notice under section 20ZE to give 

17 

information or PHI records in relation to a complaint 

18 

made under Division 3 of Part IID or an investigation 

19 

under Division 4 of Part IID; and 

20 

 

(ii)  the reference to an order directing the person to furnish 

21 

the information, produce the documents or attend before 

22 

the Ombudsman to answer questions were a reference to 

23 

an order directing the person to give the information or 

24 

PHI records to the Private Health Insurance 

25 

Ombudsman; 

26 

 

(c)  subparagraph 35(3)(b)(i) applies, in relation to information 

27 

relating to a complaint made under Division 3 of Part IID or 

28 

an investigation under Division 4 of Part IID the subject of 

29 

which is not an individual, as if: 

30 

 

(i)  the reference to information given by an officer of a 

31 

Department or prescribed authority in the performance 

32 

of his or her duties were a reference to information 

33 

given by an officer of the subject or a person employed 

34 

in the service of, or engaged to provide services to, the 

35 

subject; and 

36 

 

(ii)  the reference to the principal officer of the Department 

37 

or authority or the responsible Minister were a reference 

38 

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No.      , 2014 

 

to the individual primarily responsible for the 

management of the subject; 

 

(d)  subsection 35(6A) applies as if the reference to 

paragraph 6(4D)(e) or 6(18)(d) were a reference to 

paragraph 20K(4)(b) or 20L(4)(b) or section 20W; 

 

(e)  section 35AA applies as if the reference to the investigation 

of an action as mentioned in paragraph 5(1)(b) were a 

reference to an investigation under Division 4 of Part IID or 

mediation undertaken to try to resolve a matter being 

investigated under Division 4 of Part IID; 

10 

 

(f)  section 35A applies as if a reference to an investigation were 

11 

a reference to: 

12 

 

(i)   dealing with a complaint as mentioned in 

13 

subsection 20J(1); or 

14 

 

(ii)  an investigation under Division 4 of Part IID or 

15 

mediation undertaken to try to resolve a matter being 

16 

investigated under Division 4 of Part IID; 

17 

 

(g)  the definition of listed disclosure method in 

18 

subsections 35B(2) and 35C(2) applies as if: 

19 

 

(i)  a reference to Division 2 of Part II were a reference to 

20 

section 20R, 20V or 20ZG; and 

21 

 

(ii)  a reference to section 6 or 6A were a reference to 

22 

section 20K or 20L; 

23 

 

(h)  section 37 applies as if the reference to a requirement under 

24 

section 9 were a reference to a requirement under 

25 

section 20ZE. 

26 

6  Section 20 

27 

Renumber as section 20ZL. 

28 

7  Paragraph 34(1)(a) 

29 

Omit "17 and 19", substitute "17, 19 and 20ZJ". 

30 

8  After subsection 34(2B) 

31 

Insert: 

32 

 

(2C)  The Private Health Insurance Ombudsman may, either generally or 

33 

as otherwise provided by the instrument of delegation, by 

34 

instrument in writing, delegate to a member of staff mentioned in 

35 

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section 31 all or any of his or her powers or functions under this 

Act, other than his or her powers under section 20R and 20V. 

9  At the end of subsection 35(1) 

Add: 

 

; or (f)  a person appointed by the Private Health Insurance 

Ombudsman under section 20ZC (appointment of mediators). 

10  After subsection 35(6A) 

Insert: 

Sharing information about private health insurers among agencies 

 

(6B)  Subsections (2) and (5) do not prevent an officer, in the 

10 

performance of his or her duties as an officer, from disclosing 

11 

information mentioned in subsection (6C) in accordance with 

12 

subsection (6D). 

13 

 

(6C)  For subsection (6B), the information is information that: 

14 

 

(a)  relates to any or all of the following: 

15 

 

(i)  a private health insurer; 

16 

 

(ii)  an applicant to become a private health insurer; 

17 

 

(iii)  a person carrying on health insurance business; 

18 

 

(iv)  a director or officer of a person mentioned in 

19 

subparagraph (i), (ii) or (iii); and 

20 

 

(b)  is not information of a kind specified in the Private Health 

21 

Insurance (Information Disclosure) Rules as information that 

22 

must not be disclosed under section 323-10 of the Private 

23 

Health Insurance Act 2007

24 

 

(6D)  For subsection (6B), the officer may disclose the information to the 

25 

following: 

26 

 

(a)  the Health Minister; 

27 

 

(b)  the Secretary of the Health Department; 

28 

 

(c)  an APS employee in, or a person holding or performing the 

29 

duties of an office in, the Health Department; 

30 

 

(d)  a member of the Council (within the meaning of the Private 

31 

Health Insurance Act 2007); 

32 

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(e)  a person employed, or a consultant engaged, by the Council 

(within the meaning of the Private Health Insurance Act 

2007); 

 

(f)  the Chief Executive Medicare; 

 

(g)  a Departmental employee (within the meaning of the Human 

Services (Medicare) Act 1973); 

if the disclosure is made in accordance with any requirements in 

the Private Health Insurance (Information Disclosure) Rules. 

11  Subsection 35C(2) (paragraph (a) of the definition of listed 

disclosure method

10 

Omit "Part 2", substitute "Part II". 

11 

12  Paragraph 36(1)(ba) 

12 

After "furnish", insert "or publish". 

13 

13  After paragraph 36(1)(c) 

14 

Insert: 

15 

 

or (d)  to give a report; 

16 

Private Health Insurance Act 2007 

17 

14  Paragraph 230-1(a) 

18 

Repeal the paragraph. 

19 

15  Part 6-2 

20 

Repeal the Part. 

21 

16  At the end of section 323-5 

22 

Add: 

23 

 

; or (d)  for the purpose of enabling a person to perform functions 

24 

under Part IID of the Ombudsman Act 1976

25 

17  Subsection 323-10(1) 

26 

Repeal the subsection, substitute: 

27 

 

(1)  This section applies to information if the information: 

28 

 

(a)  relates to any or all of the following: 

29 

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(i)  a private health insurer; 

 

(ii)  an applicant to become a private health insurer; 

 

(iii)  a person carrying on 

*

health insurance business; 

 

(iv)  a 

*

director or 

*

officer of a person mentioned in 

subparagraph (i), (ii) or (iii); and 

 

(b)  is not information of a kind specified in the Private Health 

Insurance (Information Disclosure) Rules as information that 

must not be disclosed under this section. 

 

(1A)  For the purposes of subsection 323-1(3), a person to whom 

subsection (2) applies may disclose the information to: 

10 

 

(a)  another person to whom subsection (2) applies; or 

11 

 

(b)  the Private Health Insurance Ombudsman; or 

12 

 

(c)  an APS employee in, or a person holding or performing the 

13 

duties of an office in, the Statutory Agency of the 

14 

Commonwealth Ombudsman; 

15 

if the disclosure is made in accordance with any requirements in 

16 

the Private Health Insurance (Information Disclosure) Rules. 

17 

18  Paragraphs 323-10(2)(f) and (g) 

18 

Repeal the paragraphs. 

19 

19  Section 328-1 

20 

Omit "the Council, the Minister and the Private Health Insurance 

21 

Ombudsman", substitute "the Council and the Minister". 

22 

20  Section 328-5, table items 36 and 37 

23 

Repeal the items. 

24 

21  Subsection 333-20(1), table item 11 

25 

Repeal the item. 

26 

22  Clause 1 of Schedule 1 (definition of officer, second 

27 

occurring) 

28 

Repeal the definition. 

29 

23  Clause 1 of Schedule 1 (definition of Private Health 

30 

Insurance Ombudsman

31 

Repeal the definition, substitute: 

32 

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Private Health Insurance Amendment Bill (No. 2) 2014 

No.      , 2014 

 

Private Health Insurance Ombudsman means the Private Health 

Insurance Ombudsman established by section 20C of the 

Ombudsman Act 1976

24  Clause 1 of Schedule 1 (definition of records

Repeal the definition. 

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No.      , 2014 

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Part 2

--Transitional provisions 

25  Definitions 

In this Part: 

commencement day means the day this item commences. 

Health Minister means the Minister administering the Private Health 

Insurance Act 2007. 

26  Things done by, or in relation to, the Private Health 

Insurance Ombudsman before the commencement day 

(1) 

If, before the commencement day, a thing was done by, or in relation to, 

the Private Health Insurance Ombudsman under the Private Health 

10 

Insurance Act 2007, then the thing is taken, on and after that day, to 

11 

have been done by, or in relation to, the Private Health Insurance 

12 

Ombudsman under the Ombudsman Act 1976

13 

(2) 

The Health Minister may, by writing, determine that subitem (1) does 

14 

not apply in relation to a specified thing done by, or in relation to, the 

15 

Private Health Insurance Ombudsman before the commencement day. 

16 

(3) 

A determination made under subitem (2) is not a legislative instrument. 

17 

27  Things started but not finished by the Private Health 

18 

Insurance Ombudsman before the commencement day 

19 

(1) 

This item applies if: 

20 

 

(a)  before the commencement day, the Private Health Insurance 

21 

Ombudsman started doing a thing under the Private Health 

22 

Insurance Act 2007; and 

23 

 

(b)  immediately before that day, the Private Health Insurance 

24 

Ombudsman had not finished doing that thing. 

25 

(2) 

The Private Health Insurance Ombudsman may, on and after the 

26 

commencement day, finish doing the thing under the Ombudsman Act 

27 

1976

28 

(3) 

The Health Minister may, by writing, determine that subitem (2) does 

29 

not apply in relation to a specified thing started by the Private Health 

30 

Insurance Ombudsman before the commencement day. 

31 

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(4) 

A determination made under subitem (3) is not a legislative instrument. 

28  Application of the Safety, Rehabilitation and 

Compensation Act 1988 

(1) 

This item applies if, before the commencement day, an employee of the 

Private Health Insurance Ombudsman suffered an injury resulting in an 

incapacity for work or an impairment. 

(2) 

Sections 36, 37, 38, 39, 41 and 41A of the Safety, Rehabilitation and 

Compensation Act 1988 apply on and after the commencement day, in 

relation to the injury, as if the employee were employed by the Office of 

the Commonwealth Ombudsman. 

10 

Note: 

The main effect of subitem (2) is that sections 36, 37, 38, 39, 41 and 41A of the Safety, 

11 

Rehabilitation and Compensation Act 1988 apply in relation to the employee's injury as 

12 

if the Commonwealth Ombudsman were the rehabilitation authority. 

13 

(3) 

On and after the commencement day, the Office of the Commonwealth 

14 

Ombudsman is, for the purposes of section 40 of the Safety, 

15 

Rehabilitation and Compensation Act 1988, taken to be the relevant 

16 

employer of the employee. 

17 

(4) 

For the purposes of this item, employee of the Private Health 

18 

Insurance Ombudsman means a member of the staff assisting the 

19 

Private Health Insurance Ombudsman referred to in 

20 

subsection 253-45(1) of the Private Health Insurance Act 2007

21 

29  Transfer of records 

22 

(1) 

This item applies to any records or documents that, immediately before 

23 

the commencement day, were in the possession of the Private Health 

24 

Insurance Ombudsman or a member of the staff assisting the Private 

25 

Health Insurance Ombudsman referred to in subsection 253-45(1) of the 

26 

Private Health Insurance Act 2007

27 

(2) 

The records and documents are to be transferred to the Office of the 

28 

Commonwealth Ombudsman on or after the commencement day. 

29 

Note: 

The records and documents are Commonwealth records for the purposes of the Archives 

30 

Act 1983

31 

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30  Disclosure of information 

For sections 323-1 and 323-40 of the Private Health Insurance Act 

2007, a disclosure of information is an authorised disclosure if the 

disclosure is: 

 

(a)  made in the course of performing a duty or function, or 

exercising a power, under Part IID of the Ombudsman Act 

1976; or 

 

(b)  one that the person would have been able to make under the 

Ombudsman Act 1976, had the information been obtained in 

the course of performing a duty or function, or exercising a 

10 

power, under the Ombudsman Act 1976

11 

31  Transitional rules 

12 

(1) 

The Health Minister may, by legislative instrument (and subject to 

13 

subitem (2)), make rules prescribing matters of a transitional nature 

14 

(including prescribing any saving or application provisions) relating to 

15 

the amendments or repeals made by this Act. 

16 

(2) 

To avoid doubt, the rules may not do the following: 

17 

 

(a)  create an offence or civil penalty provision; 

18 

 

(b)  provide: 

19 

 

(i)  powers of arrest or detention; or 

20 

 

(ii)  powers relating to entry, search or seizure; 

21 

 

(c)  impose a tax; 

22 

 

(d)  set an amount to be appropriated from the Consolidated 

23 

Revenue Fund under an appropriation in this Act; 

24 

 

(e)  amend this Act. 

25 

(3) 

This Act (other than subitem (2)) does not limit the rules that may be 

26 

made for the purposes of subitem (1). 

27 

Schedule 2  Base premium measure 

   

 

 

38 

Private Health Insurance Amendment Bill (No. 2) 2014 

No.      , 2014 

 

Schedule 2

--Base premium measure 

   

1  Non-commencement of certain items 

Items 1, 2, 3, 6 and 13 of Schedule 1 to the Private Health Insurance 

Legislation Amendment (Base Premium) Act 2013 are taken never to 

have commenced. 

Note: 

The items are superseded by the amendments made by the Private Health Insurance 

Legislation Amendment Act 2014

2  Validation of certain payments 

Scope 

10 

(1) 

This item applies if: 

11 

 

(a)  during the period starting on 1 April 2014 and ending 

12 

immediately before the commencement of this item, an 

13 

amount was purportedly paid to a private health insurer under 

14 

a provision (the payment provision) of Part 6-4 of the Private 

15 

Health Insurance Act 2007; and 

16 

 

(b)  the amount paid exceeded the amount that, disregarding 

17 

item 1, was payable to the private health insurer under the 

18 

payment provision; and 

19 

 

(c)  the amount paid equalled the amount that, taking account of 

20 

item 1, was payable to the private health insurer under the 

21 

payment provision. 

22 

Recovery of excess 

23 

(2) 

The excess referred to in paragraph (1)(b): 

24 

 

(a)  is a debt due to the Commonwealth by the private health 

25 

insurer; and 

26 

 

(b)  may be recovered by action in a court of competent 

27 

jurisdiction. 

28 

Substitute payment 

29 

(3) 

There is payable to the private health insurer an amount equal to the 

30 

excess referred to in paragraph (1)(b). 

31 

(4) 

The payment under subitem (3) is taken to be a payment to which 

32 

section 282-40 of the Private Health Insurance Act 2007 applies. 

33 

Base premium measure  Schedule 2 

   

 

 

No.      , 2014 

Private Health Insurance Amendment Bill (No. 2) 2014 

39 

 

(5) 

The payment under subitem (3) is taken to satisfy any obligation to 

make a payment to the same private health insurer of the amount that 

was payable as described in paragraph (1)(c). 

Set-off 

(6) 

The amount payable by the private health insurer under subitem (2) may 

be recovered by deduction from the amount payable to the private 

health insurer under subitem (3). 

3  Application of amendments made by the Private Health 

Insurance Legislation Amendment Act 2014 to 

adjustment year starting on 1 April 2014 

10 

Despite the fact that the Private Health Insurance Legislation 

11 

Amendment Act 2014 commenced on 9 April 2014, the amendments 

12 

made by that Act apply to the whole of the adjustment year (within the 

13 

meaning of the Private Health Insurance Act 2007) starting on 1 April 

14 

2014. 

15 

 


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