Commonwealth Consolidated Acts Commonwealth Consolidated ActsThe National Student Ombudsman may refer a complaint made under this Part about action taken by a higher education provider to the provider and request the provider:
(a) to investigate the complaint; and
(b) to report to the National Student Ombudsman on the outcome of the investigation and any action that the provider proposes to take as a result, before the end of the period specified in the request.
Note: The National Student Ombudsman must have the complainant's agreement to act under this section (see subsection 21AG(2)).