A private health insurer must ensure that, if a person asks an * officer, employee or agent of the insurer for information about a * complying health insurance product of the insurer:
(a) the person is told about the * private health information statement for the * product subgroup that is likely to apply to the person and how to obtain a copy of the statement; and
(b) if the person asks for a copy--the person is given an * up to date copy of the statement for that subgroup.