•   The ACMA may make performance standards to be complied with by carriage service providers in relation to customer service.

•   If a carriage service provider contravenes a performance standard, the carriage service provider is liable to pay damages to the customer for the contravention.

•   The amount of damages payable for a particular contravention is equal to the relevant amount specified in the scale of damages determined by the ACMA.

•   The Minister may make performance standards to be complied with by carriage service providers in relation to the supply of wholesale carriage services.

•   The Minister may set minimum benchmarks in relation to compliance by carriage service providers with performance standards.

•   The Telecommunications Industry Ombudsman may issue an evidentiary certificate in relation to a contravention of a performance standard.