Commonwealth Consolidated Regulations

TELECOMMUNICATIONS (ARBITRATION) REGULATIONS 2018 - REG 6

  (1)   A service seeker or service provider may notify the ACCC in writing that a dispute exists if the service seeker and the service provider are unable to agree about the terms and conditions on which a service is, or is to be, provided.

  (2)   The following are examples of things on which a service seeker and service provider might disagree:

  (a)   the price, or the method of establishing the price, at which a service is provided;

  (b)   whether a previous determination should be varied.

  (3)   Noti fication of a dispute about a service must include the following information:

  (a)   the name of the person notifying the dispute (the notifier ) and, if the notifier is not an individual, the name and address of an individual who represents the notifier;

  (b)   the notifier's address for the delivery of documents in relation to the noti fication ;

  (c)   whether the notifier is the service seeker or service provider and:

  (i)   if the notifier is the service seeker--the name and address of the service provider; or

  (ii)   if the notifier is the service provider--the name and address of the service seeker;

  (d)   the provision of the Telecommunications Act or the Consumer Protection Act that requires the service;

  (e)   a description of the dispute, including:

  (i)   whether the dispute is about varying existing access arrangements and, if it is, a description of the arrangements; and

  (ii)   each aspect of the service on which the service seeker and service provider are able to agree; and

  (iii)   each aspect of the service on which the service seeker and service provider are unable to agree;

  (f)   a description of any effort that has been made to resolve the dispute.

  (4)   When it receives notification of a dispute about a service , the ACCC must give written notice of the dispute as follows :

  (a)   if the service seeker notified the dispute--to the service provider;

  (b)   if the service provider notified the dispute--to the service seeker;

  (c)   if the ACCC considers that the determination of the dispute may require another person to do something--to the other person;

  (d)   to any other person whom the ACCC considers may wish to become a party.