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TELECOMMUNICATIONS (CONSUMER PROTECTION AND SERVICE STANDARDS) ACT 1999 - SECT 130
Direction to join scheme
(1) The ACA may give a carriage service provider a written notice directing
the provider to enter into the Telecommunications Industry Ombudsman scheme.
(2) The provider must comply with the direction.
(3) In deciding whether to give a direction to a provider under this section,
the ACA must have regard to the following matters:
(a) the extent to which
the provider deals with residential customers in relation to the supply of
carriage services;
(b) the extent to which the provider deals with proprietors of small
businesses in relation to the supply of carriage services;
(c) the potential for complaints under the Telecommunications Industry
Ombudsman scheme about the services supplied by the provider.
(4) Subsection (3) does not, by implication, limit the matters to which the
ACA may have regard.
(5) Before giving a direction under this section, the ACA must consult the
Telecommunications Industry Ombudsman.
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