* The ACA may determine that certain payments received by a carriage service provider from residential customers are protected payments.
* The ACA may formulate schemes aimed at ensuring that if:
(a) a residential customer of a carriage service provider makes a protected payment to the provider; and
(b) the provider fails to supply a standard telephone service to the customer;
the customer is protected.
* A protection scheme may be enforced by the Federal Court on the application of the ACA or a residential customer.