(1) An approved course provider must appoint an officer to reconsider reviewable decisions made by the provider.
(2) The officer must be appointed by:
(a) the chief executive officer of the provider; or
(b) a delegate of the chief executive officer of the provider.
(3) The officer must not reconsider a decision if the officer:
(a) was involved in making the decision; or
(b) occupies a position at a level lower than that of the person who made the decision.