The ACCC may inquire into a dispute between Australia Post and a person who is obtaining or who wishes to obtain a rate reduction in respect of the supply of a bulk interconnection service about the terms and conditions on which the rate reduction is or would be provided to the person.

Certain other interested persons may become parties to an inquiry.

The ACCC must conduct inquiries within set timeframes and in a fair and efficient manner.

The ACCC must report to the Minister in relation to an inquiry. The report must include recommendations on the terms and conditions that are in dispute.

The Minister may, after consultation with the Board, direct Australia Post to act in accordance with the ACCC's recommendations.