[1] Paragraph 7.6.02 (1) (a)
substitute
(a) Australian Standard AS ISO 10002-2006 Customer satisfaction -- Guidelines for complaints handling in organizations (ISO 10002:2004 MOD) published by SAI Global Limited on 5 April 2006;
[2] Paragraph 7.9.77 (1) (a)
substitute
(a) Australian Standard AS ISO 10002-2006 Customer satisfaction -- Guidelines for complaints handling in organizations (ISO 10002:2004 MOD) published by SAI Global Limited on 5 April 2006;