For subsection 73BEA (1) of the Act, the following performance indicators are set out:

(a)

the number and kind of complaints made to the Private Health Insurance Ombudsman about registered organizations;

(b)

changes in the number of members insured in particular age groups;

(c)

changes in the number of episodes of treatment, and the average number of episodes of treatment, for particular age groups;

(d)

changes in the nature of the episodes of treatment for which benefits are paid in particular age groups;

(e)

changes in the average amount of benefits paid for a member, or an episode of treatment, in particular age groups.