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ELECTRICITY SUPPLY ACT 1995 - SECT 96C
Licence conditions relating to approved energy ombudsman scheme
96C Licence conditions relating to approved energy ombudsman scheme
It is a condition of a distributor's licence that--
(a) the licence holder
must be a member of an approved energy ombudsman scheme, and
(b) the licence
holder is bound by, and must comply with, any decision of the energy ombudsman
under the scheme relating to a dispute or complaint involving the licence
holder and a small customer.
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