New South Wales Consolidated Acts

LEGAL PROFESSION UNIFORM LAW (NSW) - SECT 290

290 Determination of consumer matters by local regulatory authority

(1) The designated local regulatory authority may resolve a consumer matter by making a determination that, in the designated local regulatory authority's view, is fair and reasonable in all the circumstances.

(2) In determining a consumer matter, the designated local regulatory authority may make any of the following orders--

(a) an order cautioning the respondent or a legal practitioner associate of the respondent law practice;

(b) an order requiring an apology from the respondent or a legal practitioner associate of the respondent law practice;

(c) an order requiring the respondent to redo the work that is the subject of the complaint at no cost or to waive or reduce the fees for the work;

(d) an order requiring--

(i) the respondent Australian legal practitioner; or

(ii) the respondent law practice to arrange for a legal practitioner associate of the law practice--

to undertake training, education, counselling or be supervised;

(e) a compensation order against the respondent in accordance with Part 5.5.

(3) A failure to comply with an order under this section is capable of constituting unsatisfactory professional conduct or professional misconduct on the part of--

(a) any principal of a respondent law practice; and

(b) any lawyer involved in the contravention.