(1) The Law Society must ensure information appropriate to the interests and needs of lay persons and relating to the scheme established by this Chapter, including information about:
(a) the complaints system, including the way of making complaints; and
(b) the procedure for dealing with complaints;
is readily available to members of the public.
(2) The Society may provide assistance to members of the public in making complaints.
(3) The Society must ensure information appropriate to the interests and needs of legal practitioners and relating to the scheme established by this Chapter, including information about:
(a) the operation of the scheme; and
(b) the procedures adopted in relation to the scheme;
is readily available to legal practitioners.