Northern Territory Numbered Acts Northern Territory Numbered Acts(1) The Director may, on behalf of the Commission, investigate a complaint lodged with the Commission under section 221 (2).
(2) The Director may refuse to investigate a complaint if satisfied that:
(a) the complaint is trivial, frivolous or vexatious; or
(b) in the case of a complaint by a customer against a licensee – the customer has not raised the complaint with the licensee; or
(c) no grounds exist for the complaint.
(3) The Director must give the parties to the complaint written notice if the Director refuses to investigate the complaint for a reason mentioned in subsection (2).
(4) The parties to a complaint being investigated by the Director may submit a written response regarding the complaint with the Director within the time specified by the Director in the written notice.