Queensland Consolidated Acts

PUBLIC SERVICE ACT 2008 - SECT 218A

218A Commission chief executive must make directive about dealing with individual employee grievances

(1) The commission chief executive must make a directive (the
"individual employee grievances directive" ) about how departments must deal with grievances of officers or employees of the department about—

(a) decisions made by officers or employees of the department; or

(b) the conduct of officers or employees of the department.

(2) Without limiting subsection (1) , a directive made under this section—

(a) must provide for—

(i) the procedures for dealing with grievances mentioned in subsection (1) ; and

(ii) the period within which the grievances must be finally dealt with; and

(iii) the notification of decisions made in dealing with the grievances; and

(b) must provide that, if a person required to deal with a grievance about a decision mentioned in subsection (1) (a) fails to finally deal with the grievance within the period mentioned in paragraph (a) (ii) , the person is taken to have confirmed the decision at the end of that period; and

(c) may apply to a decision mentioned in section 194 ; and

(d) may provide for a system for dealing with grievances that involves—

(i) a person dealing with a grievance in the first instance; and

(ii) another person dealing with (including, for example, by way of review) decisions made by the person who dealt with the grievance in the first instance.