Queensland Consolidated Regulations

LOTTERIES REGULATION 2007 - REG 16

16 Requests to resolve claims for payment—Act, s 138

(1) This section prescribes, for section 138 (4) of the Act , how the chief executive must deal with a request, made by a claimant under section 138 (2) of the Act , to resolve a claim for payment of a prize in an approved lottery.

(2) The chief executive must ask the lottery operator to immediately try to resolve the claim.

(3) Subsection (4) applies if, within 14 days of making the request under subsection (2) , the chief executive is not advised by the lottery operator or the claimant that the claim has been resolved.

(4) The chief executive must give written notice to the lottery operator and the claimant inviting the operator and claimant to make a written submission to the chief executive about the claim within 1 month after receiving the notice (the
"submission period" ).

(5) The chief executive may investigate a matter the chief executive considers is relevant to the claim.

(6) As soon as practicable after the end of the submission period, the chief executive must—

(a) consider all written submissions made in the submission period by the lottery operator or the claimant; and

(b) consider the outcome of any investigation under subsection (5) ; and

(c) make a decision about the claim; and

(d) give the lottery operator and the claimant a written notice stating the decision and the reasons for the decision.

(7) However, the chief executive is not required to take, or complete, action under subsection (6) if the chief executive is satisfied, whether before or after the end of the submission period, that the claim has been resolved.