Queensland Consolidated Regulations

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TRANSPORT OPERATIONS (PASSENGER TRANSPORT) STANDARD 2010 - REG 31

Customer service

31 Customer service

(1) An operator of a relevant service that is a scheduled passenger service must take reasonable steps to ensure the operator’s drivers are competent in providing customer service.
(2) Without limiting subsection (1) , the operator must take reasonable steps to ensure drivers are aware of the timetables and routes for the services.



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