Queensland Consolidated Regulations
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TRANSPORT OPERATIONS (PASSENGER TRANSPORT) STANDARD 2010 - REG 31
Customer service
31 Customer service
(1) An operator of a relevant service that is a scheduled passenger service
must take reasonable steps to ensure the operator’s drivers are competent in
providing customer service.
(2) Without limiting subsection (1) , the
operator must take reasonable steps to ensure drivers are aware of the
timetables and routes for the services.
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