An energy entity function is a function or obligation that--
(a) is performed or required or permitted to be performed by an energy entity under or in relation to--
(i) an energy Act; or
(ii) an industry code; or
(iii) a connection contract or retail contract; and
(b) concerns customer connection services or customer retail services.
Examples--
billing under a connection contract or retail contract
connection or disconnection of the services
security deposits for the services
the reliability or quality of the services
the carrying out of vegetation management, including for example, clearing, removing, lopping or pruning trees or other vegetation, authorised under an energy Act
the connection, supply or sale, or the failure to connect supply or sell, electricity or processed natural gas, as required under an energy Act or a licence or agreement
conduct relating to the formation of a negotiated contract