After section 181—
insert—
'(1) The chief executive officer must keep a record of—
(a) all written complaints received by the chief executive officer under this part; and
(b) the outcome of each written complaint, including any disciplinary action or other action that was taken in relation to the complaint.
'(2) The chief executive officer must ensure that the public may inspect the part of the record that relates to outcomes of written complaints—
(a) at the local government's public office; or
(b) on the local government's website.
'(3) However, subsection (2) does not apply to the record of a written complaint that—
(a) the chief executive officer or the department's chief executive has assessed as being about a frivolous matter, having been made vexatiously or lacking in substance; or
(b) is a public interest disclosure within the meaning of the Public Interest Disclosure Act 2010.'.