Queensland Numbered Acts

WATER SUPPLY (SAFETY AND RELIABILITY) ACT 2008 No. 34 - SECT 116

The customer service standard must state the following--

(a) the level of service to be provided by the service provider;

(b) the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution;

(c) any other matter stated in guidelines, if any, made by the regulator for preparing customer service standards.