CASINO REGULATIONS 2013

South Australian Current Regulations

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CASINO REGULATIONS 2013 - SCHEDULE 2

Schedule 2—Voluntary Pre-commitment Code

Registration

1.

The licensee must permit a customer who wishes to do so to register with the pre-commitment system by—

1.1 completing an application in writing at the casino premises; or

1.2 making a request in person to casino staff; or

1.3 completing a form on a website available generally on the Internet.

2.

The licensee must not only offer pre-commitment in conjunction with a loyalty system.

3.

The licensee must provide a customer who applies for registration with the following information, in writing, regarding the terms and conditions of registration with the pre-commitment system:

3.1 the process by which a registered customer may vary his or her expenditure limits and other details, and how and when the variation will apply;

3.2 privacy protections for the registered customer;

3.3 the application of a default daily expenditure limit if the registered customer does not specify his or her own expenditure limit;

3.4 the consequences if the registered customer exceeds an expenditure limit or fails to comply with a break in play period or no play period, in particular—

3.4.1 that the pre-commitment system will monitor the customer's play data to enable a reminder message to be sent to the customer; and

3.4.2 that the pre-commitment system will notify casino staff when a registered customer exceeds his or her expenditure limit or fails to comply with a break in play period or no play period.

4.

The licensee must obtain the customer's consent to the terms and conditions before registering a customer.

5.

The licensee must record on the pre-commitment system a registered customer's preferred—

5.1 language for use on the pre-commitment system (the preferred language ); and

5.2 method of communication (post, email, SMS or in-venue communication (the preferred communication method )).

Setting and varying limits

6.

The pre-commitment system must allow a registered customer to—

6.1 set the following:

6.1.1 a daily or weekly expenditure limit (eg $50 per day);

6.1.2 break in play periods (eg a 5 minute break every hour);

6.1.3 no play periods (eg pay or pension day, the hours when children are picked up from school);

6.1.4 a personal reminder message to be displayed at the gaming machine or automated table game when the customer exceeds his or her expenditure limit or fails to comply with a break in play period or no play period; and

6.2 vary any matter referred to in item 6.1 by completing an application, in writing, at the casino premises, online, at an automated kiosk or by making a request, in person, to casino staff.

7.

If a registered customer does not specify an expenditure limit, the pre-commitment system must set a default daily expenditure limit of $100 per day.

8.

The pre-commitment system must apply any variations referred to in item 6.2 as follows:

8.1 a variation must be applied as soon as practicable if the customer has not played a gaming machine or automated table game since registering;

8.2 a variation (other than a variation to increase an expenditure limit) must be applied as soon as practicable if the customer has played a gaming machine or automated table game since registering;

8.3 if the customer has played a gaming machine or automated table game since registering and the requested variation is to increase an expenditure limit, the variation must only be applied if—

8.3.1 a period of 24 hours has passed since the making of the request; and

8.3.2 the customer has confirmed to the licensee (in person or by any other means) that he or she still requires the making of the variation.

9.

Once a varied expenditure limit is applied by the pre-commitment system, any previous expenditure limit set by the registered customer has no effect.

Operation of the pre-commitment system

10.

The pre-commitment system must comply with the following requirements:

10.1 the system must use the registered customer's preferred language, if available, but may use English until the data about customer preferences is analysed to identify a minimum set of common languages to be offered by the system;

10.2 the system must be capable of displaying on-screen messages on a primary screen or an ancillary screen;

10.3 the system must enable the display of a reminder message set by the licensee on the primary screen or the ancillary screen when the registered customer reaches 50%, 75% and 90% of his or her expenditure limit;

10.4 if a registered customer exceeds his or her expenditure limit, the system must enable the display of the customer's personal reminder message (or, if the customer has not set a reminder message, a default message set by the licensee) on the primary screen or the ancillary screen;

10.5 if the registered customer continues to play after exceeding his or her expenditure limit, the system must enable a further reminder message to be displayed on the primary screen or the ancillary screen when the customer exceeds his or her expenditure limit by 10%, 20% and 50%;

10.6 the system must notify casino staff when the registered customer exceeds his or her expenditure limit or fails to comply with a break in play period or no play period;

10.7 if a registered customer fails to comply with a break in play period or a no play period, the system must enable the display of the customer's personal reminder message (or, if the customer has not set a reminder message, a default message set by the licensee) on the primary screen or the ancillary screen;

10.8 if a reminder message is displayed on a primary screen, the system must not allow the message to be removed from the display until the registered customer acknowledges the message;

10.9 if a reminder message is displayed on an ancillary screen, the system must not allow a registered customer to continue play until the customer acknowledges the message.

11.

For the purposes of item 10—

primary screen means a gaming machine or automated table game screen;

ancillary screen means a screen measuring not less than 14 cm in width and 5 cm in height that is—

(a) in the sandwich board of a gaming machine; or

(b) attached to a gaming machine or automated table game equipment and visible to the registered customer during play.

12.

The registered customer's pre-commitment data must be usable on the same system if that system is available on another gaming machine or automated table game (whether the machine is in the same or a different venue).

Communication

13.

The licensee must communicate with a registered customer by the preferred communication method.

14.

The licensee must, every 6 months, request by the registered customer's preferred communication method, that the customer confirm or vary his or her expenditure limit.

15.

The licensee must provide the registered customer with a periodic activity statement every 6 months by the customer's preferred communication method. This requirement only applies if the registered customer has played a gaming machine or automated table game in the last 6 months using the pre-commitment system.

16.

The pre-commitment system must allow the registered customer to access an on-demand activity statement for the current session of play, the previous month of play or any period up to the previous 6 months of play. The registered customer may request an on-demand activity statement from venue staff, online or at an automated kiosk.

17.

The following information must be provided in a periodic and an on-demand activity statement:

17.1 the period of the statement;

17.2 the total amount spent during that period;

17.3 each amount won and lost during that period;

17.4 the net amount won or lost during that period;

17.5 the current expenditure limit;

17.6 the number of times the registered customer exceeded his or her expenditure limit during that period.

18.

The periodic activity statement and on-demand activity statement must be in the registered customer's preferred language, if available.

Miscellaneous

19.

The licensee must, on the request of the Commissioner, provide to the Commissioner de-identified information recorded by the pre-commitment system to be used for gambling research.

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Registration
1.	The licensee must permit a customer who wishes to do so to register with the pre-commitment system by— 1.1 completing an application in writing at the casino premises; or 1.2 making a request in person to casino staff; or 1.3 completing a form on a website available generally on the Internet.
2.	The licensee must not only offer pre-commitment in conjunction with a loyalty system.
3.	The licensee must provide a customer who applies for registration with the following information, in writing, regarding the terms and conditions of registration with the pre-commitment system: 3.1 the process by which a registered customer may vary his or her expenditure limits and other details, and how and when the variation will apply; 3.2 privacy protections for the registered customer; 3.3 the application of a default daily expenditure limit if the registered customer does not specify his or her own expenditure limit; 3.4 the consequences if the registered customer exceeds an expenditure limit or fails to comply with a break in play period or no play period, in particular— 3.4.1 that the pre-commitment system will monitor the customer's play data to enable a reminder message to be sent to the customer; and 3.4.2 that the pre-commitment system will notify casino staff when a registered customer exceeds his or her expenditure limit or fails to comply with a break in play period or no play period.
4.	The licensee must obtain the customer's consent to the terms and conditions before registering a customer.
5.	The licensee must record on the pre-commitment system a registered customer's preferred— 5.1 language for use on the pre-commitment system (the *preferred language* ); and 5.2 method of communication (post, email, SMS or in-venue communication (the *preferred communication method* )).
Setting and varying limits
6.	The pre-commitment system must allow a registered customer to— 6.1 set the following: 6.1.1 a daily or weekly expenditure limit (eg $50 per day); 6.1.2 break in play periods (eg a 5 minute break every hour); 6.1.3 no play periods (eg pay or pension day, the hours when children are picked up from school); 6.1.4 a personal reminder message to be displayed at the gaming machine or automated table game when the customer exceeds his or her expenditure limit or fails to comply with a break in play period or no play period; and 6.2 vary any matter referred to in item 6.1 by completing an application, in writing, at the casino premises, online, at an automated kiosk or by making a request, in person, to casino staff.
7.	If a registered customer does not specify an expenditure limit, the pre-commitment system must set a default daily expenditure limit of $100 per day.
8.	The pre-commitment system must apply any variations referred to in item 6.2 as follows: 8.1 a variation must be applied as soon as practicable if the customer has not played a gaming machine or automated table game since registering; 8.2 a variation (other than a variation to increase an expenditure limit) must be applied as soon as practicable if the customer has played a gaming machine or automated table game since registering; 8.3 if the customer has played a gaming machine or automated table game since registering and the requested variation is to increase an expenditure limit, the variation must only be applied if— 8.3.1 a period of 24 hours has passed since the making of the request; and 8.3.2 the customer has confirmed to the licensee (in person or by any other means) that he or she still requires the making of the variation.
9.	Once a varied expenditure limit is applied by the pre-commitment system, any previous expenditure limit set by the registered customer has no effect.
Operation of the pre-commitment system
10.	The pre-commitment system must comply with the following requirements: 10.1 the system must use the registered customer's preferred language, if available, but may use English until the data about customer preferences is analysed to identify a minimum set of common languages to be offered by the system; 10.2 the system must be capable of displaying on-screen messages on a primary screen or an ancillary screen; 10.3 the system must enable the display of a reminder message set by the licensee on the primary screen or the ancillary screen when the registered customer reaches 50%, 75% and 90% of his or her expenditure limit; 10.4 if a registered customer exceeds his or her expenditure limit, the system must enable the display of the customer's personal reminder message (or, if the customer has not set a reminder message, a default message set by the licensee) on the primary screen or the ancillary screen; 10.5 if the registered customer continues to play after exceeding his or her expenditure limit, the system must enable a further reminder message to be displayed on the primary screen or the ancillary screen when the customer exceeds his or her expenditure limit by 10%, 20% and 50%; 10.6 the system must notify casino staff when the registered customer exceeds his or her expenditure limit or fails to comply with a break in play period or no play period; 10.7 if a registered customer fails to comply with a break in play period or a no play period, the system must enable the display of the customer's personal reminder message (or, if the customer has not set a reminder message, a default message set by the licensee) on the primary screen or the ancillary screen; 10.8 if a reminder message is displayed on a primary screen, the system must not allow the message to be removed from the display until the registered customer acknowledges the message; 10.9 if a reminder message is displayed on an ancillary screen, the system must not allow a registered customer to continue play until the customer acknowledges the message.
11.	For the purposes of item 10— *primary screen* means a gaming machine or automated table game screen; *ancillary screen* means a screen measuring not less than 14 cm in width and 5 cm in height that is— (a) in the sandwich board of a gaming machine; or (b) attached to a gaming machine or automated table game equipment and visible to the registered customer during play.
12.	The registered customer's pre-commitment data must be usable on the same system if that system is available on another gaming machine or automated table game (whether the machine is in the same or a different venue).
Communication
13.	The licensee must communicate with a registered customer by the preferred communication method.
14.	The licensee must, every 6 months, request by the registered customer's preferred communication method, that the customer confirm or vary his or her expenditure limit.
15.	The licensee must provide the registered customer with a periodic activity statement every 6 months by the customer's preferred communication method. This requirement only applies if the registered customer has played a gaming machine or automated table game in the last 6 months using the pre-commitment system.
16.	The pre-commitment system must allow the registered customer to access an on-demand activity statement for the current session of play, the previous month of play or any period up to the previous 6 months of play. The registered customer may request an on-demand activity statement from venue staff, online or at an automated kiosk.
17.	The following information must be provided in a periodic and an on-demand activity statement: 17.1 the period of the statement; 17.2 the total amount spent during that period; 17.3 each amount won and lost during that period; 17.4 the net amount won or lost during that period; 17.5 the current expenditure limit; 17.6 the number of times the registered customer exceeded his or her expenditure limit during that period.
18.	The periodic activity statement and on-demand activity statement must be in the registered customer's preferred language, if available.
Miscellaneous
19.	The licensee must, on the request of the Commissioner, provide to the Commissioner de-identified information recorded by the pre-commitment system to be used for gambling research.