25—General duty with respect to records
If a collection agent uses a computer program to keep records under
section 14 of the Act and these regulations, the agent must ensure
that—
(a) an
electronic copy of all the records is made within 24 hours of any
alteration of the records; and
(b) at
least once in each month, an electronic copy of all the records is made and
kept in a safe place at a location other than the premises where the computer
program is operating; and
(c)
before any information is deleted from the computer records, a hard copy of
the information is made and kept by the agent as part of the agent's records;
and
(d) an
up-to-date electronic copy of the computer program is made and kept in a safe
place at a location other than the premises where the computer program is
operating.
Maximum penalty: $2 500.