11—Information as to amounts already paid for retail services etc
(1) A water industry
entity must, on application by a person who has paid an amount to the entity
for the provision of retail services, provide the person with a statement of
the amount paid.
(2) A water industry
entity must, on application by a consumer, provide the consumer with a
statement of the quantity of water supplied by the entity to the consumer in a
financial year.
(3) A water industry
entity may, on application by any other person, in connection with the
provision of retail services, provide that person with information of the kind
referred to in subregulation (1) or (2).
(4) However—
(a)
subregulation (2) only applies if the quantity of water supplied by the
water industry entity to the consumer is measured by a meter; and
(b)
subregulation (3) only applies if the other person is acting with the
consent of a person referred to in subregulation (1) or (2).
(5) Subject to
subregulation (6), an application under this regulation must be
accompanied by the fee prescribed under the Act.
(6) A fee is not
payable to a water industry entity for an application under
subregulation (1) or (2) if the statement sought relates only—
(a) to
amounts that became due and were paid in the financial year in which the
application is made or in the preceding financial year; or
(b) to
water consumed in a financial year in which the application is made or in the
preceding financial year.