84—Review of decisions by Commission or Technical Regulator
(1) Subject to this section, an application may be made to—
(a) the Commission by an applicant for the issue or variation of the terms or conditions of a licence under Part 4, or for agreement to the transfer of such a licence, for review of a decision of the Commission to refuse the application; or
(b) the Commission by a water industry entity for review of a decision of the Commission under Part 4 to suspend or cancel the entity's licence or to vary the terms or conditions of the entity's licence; or
(c) the Technical Regulator by a person to whom a direction has been given under this Act by the Technical Regulator or an authorised officer for review of the decision to give the direction; or
(d) the Technical Regulator by a person affected by the decision for review of a decision of an authorised officer or a water industry officer to disconnect or restrict a supply of water to a place, or the collection of sewage from a place, or to restrict the provision of a service.
(2) An application may not be made under subsection (1) in relation to—
(a) the exercise of a power of an authorised officer under Part 8 Division 2; or
(b) a decision to issue an enforcement notice under Part 8 Division 4, or any matter associated with the requirements or enforcement of such a notice.
(3) An application for review under this section must—
(a) be in writing; and
(b) set out the decision to which the application relates; and
(c) set out in detail the grounds on which the applicant seeks review and the decision sought on the review; and
(d) be accompanied by any information that the applicant considers should be taken into account by the Commission or the Technical Regulator on the review; and
(e) be lodged with the Commission or the Technical Regulator—
(i) in the case of a decision relating to a licence or application for a licence—within 10 working days after written notice of the decision is given to the water industry entity or applicant;
(ii) in the case of a decision to a direction—within 10 working days after the direction is given;
(iii) in the case of a decision to disconnect or restrict a service—within 10 working days after notice of the disconnection or restriction is given or, if notice is not given, within 10 working days after the service is disconnected or restricted.
(4) The Commission or the Technical Regulator, as the case requires, may stay the operation of the decision to which the application relates.
(5) A review must be decided within 4 weeks of the application being lodged.
(6) If a review is not decided within that period, the Commission or the Technical Regulator, as the case requires, is to be taken to have confirmed the decision.
(7) After considering the application, the Commission or the Technical Regulator, as the case requires, may confirm, amend or substitute the decision.
(8) The Commission or the Technical Regulator must give the applicant written notice of the decision, and the reasons for the decision, on the review.