If requested by a patient, or a person who is a prospective patient, of an NEPT Service, the licensee of the Service must ensure that the patient is provided with a brochure containing, at a minimum, the following information:

(a) the rights of a patient of the Service;

(b) the contact details for the NEPT Service;

(c) the procedure for making a complaint in respect of the Service, including –

(i) how complaints are managed and an approximate time frame in which complaints are to be resolved; and

(ii) details of other bodies to which a complaint in respect of the Service may be made.