(1)  The licensee of an NEPT Service must review and maintain the quality assurance plan submitted as part of the application for the relevant NEPT licence.

(2)  A quality assurance plan must –

(a) be in accordance with each relevant AS/NZS standard; and

(b) make provision for the following in respect of the NEPT Service and the non-emergency patient transport services provided by the Service:

(i) clinical governance;

(ii) risk management;

(iii) staff credentialling and scope of practice procedures;

(iv) clinical care;

(v) infection prevention and control;

(vi) vehicle and equipment maintenance, including the schedules for that maintenance;

(vii) incident management;

(viii) feedback and complaints management;

(ix) staff orientation, education and training;

(x) staff performance management;

(xi) consumer engagement;

(xii) such other areas as are determined by the Secretary.