(1)  Unless otherwise agreed in writing between an electricity retailer and a tariff customer, an electricity retailer is to give an electricity account to a tariff customer on a quarterly basis –

(a) by post; or

(b) by personal delivery; or

(c) by electronic or other means agreed to by the customer and electricity retailer.

(2)  The electricity account is to state a due date for payment of the account that is at least 10 business days after the account is given to the customer.

(3)  If an electricity account is not paid or an arrangement for payment is not made or entered into by the due date, the electricity retailer is to give the customer a reminder of the account within 5 business days after that due date.

(4)  An electricity retailer must not, except as provided in subregulations (5) and (6) , give a tariff customer an electricity account that contains charges unrelated to the sale and supply by the electricity retailer of electricity to that customer.

Penalty:  Fine not exceeding 60 penalty units.

(5)  An electricity supply connection fee or reconnection fee may be included in an electricity account.

(6)  If a tariff customer pays an electricity account by cheque, direct debit or credit card and the payment is dishonoured or reversed, resulting in the electricity retailer incurring a fee or charge, the electricity retailer may include that fee or charge –

(a) in a subsequent electricity account given to the customer; or

(b) if the customer is not, because of disconnection or any other reason, to be issued with any further electricity accounts, a special account for the fee or charge.