(1) On receiving a complaint from a patron relating to the conduct of any activity regulated by a gaming Act, an inspector must forthwith investigate the complaint.
(2) If, as a result of the investigation, the inspector is satisfied that there has been a contravention of a gaming Act or gaming regulations, the inspector—
(a) must report the matter to the Commission in writing; and
(b) subsequently must notify the person conducting the activity of the substance of the complaint and give them an opportunity to respond to the complaint within a reasonable period to be specified in the notice.
(3) Subsection (2)(b) does not apply to a complaint in respect of which the Commission decides to take no further action.
(4) The inspector must inform the complainant of the results of the investigation of the complaint and of any action taken as a consequence of it.
(5) A function of the Commission under this section may be performed by any commissioner.