Victorian Current Acts Victorian Current Acts(1) A public lottery licensee must inquire into—
(a) a complaint made to the licensee by a person about—
(i) the conduct of a public lottery by the licensee or an appointed subsidiary of the licensee; or
S. 5.5.10 (1)(a)(ii) amended by No. 54/2006 s. 15(c).
(ii) the conduct of an agent or contractor of the licensee in operations related to a public lottery; or
(b) a complaint referred to the licensee by the Commission under subsection (3).
Penalty: 60 penalty units.
(2) Within 21 days after the complaint is received by, or referred to, the licensee, the licensee must give written notice of the result of the inquiry to—
(a) the complainant; and
(b) if the complaint was referred to the licensee by the Commission, the Commission.
Penalty: 60 penalty units.
S. 5.5.10(3) amended by No. 54/2006 s. 15(c).
(3) If a complaint is made to the Commission about the conduct of a public lottery, or the conduct of an agent or contractor in operations related to a public lottery, the Commission must promptly—
(a) inquire into the complaint; or
(b) if the Commission considers it appropriate, refer the complaint to the licensee.
(4) The Commission must promptly advise the complainant of—
(a) the result of the Commission's inquiry; or
(b) the Commission's decision to refer the complaint to the licensee.
(5) A complaint must—
(a) be in writing; and
(b) state the complainant's name and address; and
(c) give appropriate details of the complaint.
(6) A function of the Commission under this section may be performed by any commissioner.
Ch. 5 Pt 6 (Heading and ss 5.6.1–5.6.7) repealed by No. 56/2010 s. 61(4).
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Part 7—Trade promotion lotteries
Division 1—Legality of trade promotion lotteries
S. 5.7.1 amended by No. 64/2014 s. 25.