Victorian Current Acts Victorian Current ActsS. 5.5.8(1) amended by No. 45/2004 s. 27.
(1) If a claim for a prize in a public lottery is made to a public lottery licensee and that prize has not been paid to the Treasurer in accordance with section 5.5.9(1), the licensee must—
(a) immediately try to resolve the claim; and
(b) if the licensee is not able to resolve the claim, promptly give the claimant written notice—
(i) of the licensee's decision on the claim; and
(ii) that the claimant may, within 10 days after receiving the notice, ask the Commission to review the decision.
(2) If the claim is not resolved, the claimant may ask the Commission—
(a) if the claimant has received a notice under subsection (1)(b), to review the licensee's decision on the claim; or
(b) if not, to resolve the claim.
(3) A request to the Commission under subsection (2)—
(a) must be in the form approved by the Commission; and
(b) if the claimant received a notice under subsection (1)(b), must be made within 10 days after receiving the notice.
(4) If a request is made to the Commission, the Commission may carry out any investigations the Commission considers necessary to resolve matters in dispute.
(5) A function of the Commission under this section may be performed by any commissioner.
S. 5.5.9 (Heading) substituted by No. 45/2004 s. 28.