Victorian Current Acts Victorian Current Acts(1) If a claim for a prize in an approved game is made to a licensed provider within 2 years after the end of the game, the licensed provider must—
(a) immediately try to resolve the claim; and
(b) if the licensed provider is not able to resolve the claim, by written notice (a claim result notice ) given to the claimant, promptly inform the claimant—
(i) of the licensed provider's decision on the claim; and
(ii) that the person may, within 10 days of receiving the notice, ask the Commission to review the decision.
(2) If the claim is not resolved, the claimant may ask the Commission to review the licensed provider's decision on the claim, or if the claimant has not received a claim result notice, to resolve the claim.
(3) A request to the Commission under subsection (2)—
(a) must be in the approved form; and
(b) if the claimant received a claim result notice, must be made within 10 days after receiving the notice.
(4) If a request is made to the Commission, the Commission may carry out investigations the Commission considers necessary to resolve matters in dispute.
(5) A function of the Commission under this section may be performed by any commissioner.