Victorian Current Acts Victorian Current Acts(1) A licensed provider must inquire into—
(a) a complaint made to the licensed provider by a person about—
(i) the conduct of an approved game by the licensed provider; or
(ii) the conduct of an agent of the licensed provider in operations related to an approved game; or
(b) a complaint referred to the licensed provider by the Commission under subsection (3).
Penalty: 60 penalty units.
(2) Within 21 days after the complaint is received by, or referred to, the licensed provider, the licensed provider must give written notice of the result of the inquiry to—
(a) the complainant; and
(b) if the complaint was referred to the licensed provider by the Commission, the Commission.
Penalty: 60 penalty units.
(3) If a complaint is made to the Commission about the conduct of an approved game, or the conduct of an agent in operations related to an approved game, the Commission must promptly—
(a) inquire into the complaint; or
(b) if the Commission considers it appropriate—
(i) refer the complaint to the licensed provider who conducted the game; or
(ii) if the approved game is conducted by an external provider, refer the complaint to the relevant participating regulator.
(4) The Commission must promptly advise the complainant of—
(a) the result of the Commission's inquiry; or
(b) the Commission's decision to refer the complaint to the licensed provider or a participating regulator.
(5) A complaint must—
(a) be in writing; and
(b) state the complainant's name and address; and
(c) give appropriate details of the complaint.
(6) A function of the Commission under this section may be performed by any commissioner.
Ch. 7 Pt 7 (Heading and ss 7.7.1–7.7.6) repealed by No. 56/2010 s. 61(5).
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Part 8—Tribunal reviews