Victorian Current Acts

HEALTH COMPLAINTS ACT 2016 - SECT 4

For the purposes of this Act, the following principles are the health service principles—

        (a)     that a health service is able to be accessed;

        (b)     that a health service is safe and of high quality;

        (c)     that a health service is provided with appropriate care and attention;

        (d)     that a person seeking or being provided with a health service and the person's carer are treated with respect, dignity and consideration;

        (e)     that adequate and clear information is provided about a health service in respect of the treatment, options and costs in a transparent manner;

        (f)     that an inclusive approach is applied in the making of decisions about a health service;

        (g)     that the privacy and confidentiality of health information and personal information is respected;

        (h)     that a health service provider makes provision for the person seeking or being provided with a health service to make comments or complaints and that those comments or complaints are addressed.

Part 2—Complaints

Division 1—Making a complaint