Victorian Current Acts Victorian Current Acts(1) A Council must plan and deliver services to the municipal community in accordance with the service performance principles.
(2) The following are the service performance principles—
(a) services should be provided in an equitable manner and be responsive to the diverse needs of the municipal community;
(b) services should be accessible to the members of the municipal community for whom the services are intended;
(c) quality and costs standards for services set by the Council should provide good value to the municipal community;
(d) a Council should seek to continuously improve service delivery to the municipal community in response to performance monitoring;
(e) service delivery must include a fair and effective process for considering and responding to complaints about service provision.