Victorian Current Acts Victorian Current Acts(1) The manager of a retirement village must keep a record of all management complaints made and resident disputes of which notice has been given in the retirement village, including records of any outcome reached and the action, if any, taken in relation to each complaint and dispute.
Penalty: 60 penalty units.
(2) The manager of a retirement village must, at the annual meeting of the residents of the village, without identifying the parties to a management complaint or resident dispute, present a report on—
(a) the number and nature of management complaints made or resident disputes of which notice has been given in the previous year; and
(b) the outcome of each complaint or dispute, including any action taken to resolve the complaint or dispute; and
(c) any changes made or proposed to be made to address issues arising out of a complaint or dispute.
Penalty: 60 penalty units.
Pt 6B (Heading and s. 38I) inserted by No. 4/2005 s. 16.
Part 6B—Matters relating to cessation of occupation of premises
S. 38I (Heading) amended by No. 23/2016 s. 33.
S. 38I inserted by No. 4/2005 s. 16.