(1) The Commission may refuse to deal with a complaint received by the Commission if the Commission is satisfied that—
(a) the complaint is trivial or vexatious; or
(b) the complaint is unlikely to be resolved through alternative dispute resolution; or
(c) the complaint could be more appropriately dealt with by a public entity, public service body or any other person.
(2) If the Commission refuses to deal with a complaint under subsection (1), the Commission must give written notice to the person who made the complaint and, if applicable, details of the public entity, public service body or person to be contacted regarding the complaint.