Victorian Current Acts
[Index]
[Table]
[Search]
[Search this Act]
[Notes]
[Noteup]
[Download]
[Help]
SERVICE VICTORIA ACT 2018
TABLE OF PROVISIONS
PART 1--PRELIMINARY
1. Purposes
2. Commencement
3. Definitions
4. Meaning of service agency
4A. Act binds the Crown
PART 2--TRANSFER OF CUSTOMER SERVICE FUNCTIONS TO SERVICE VICTORIA
Division 1--Ministerial agreements
5. Transfer of customer service functions
6. Service Victoria CEO and service agency head must give effect to agreement or notice
Division 2--Transferred customer service functions
7. Transfer back of customer service functions to service agency
8. Delegation of transferred customer service functions
PART 2A--PERFORMANCE OF CUSTOMER SERVICE FUNCTIONS BY AGREEMENT
9A. Performance of customer service functions by agreement
9B. Performance of customer service functions from other jurisdictions by agreement
PART 2B--DELEGATION, AUTHORISATION AND SUB-DELEGATION OF CUSTOMER SERVICE FUNCTIONS
9C. Application of Part
9D. Delegation and authorisation of customer service functions
9E. Sub-delegation of customer service functions
PART 3--TRANSFER OF IDENTITY VERIFICATION FUNCTIONS TO SERVICE VICTORIA
Division 1--Ministerial agreements
10. Transfer of identity verification functions
11. Service Victoria CEO and service agency head must give effect to agreement or notice
Division 2--Transferred identity verification functions
12. Transfer back of identity verification functions to service agency
13. Delegation of transferred identity verification functions
PART 3A--PERFORMANCE OF IDENTITY VERIFICATION FUNCTIONS BY AGREEMENT
14A. Performance of identity verification functions by agreement
14B. Performance of identity verification functions from other jurisdictions by agreement
PART 3B--DELEGATION, AUTHORISATION AND SUB-DELEGATION OF IDENTITY VERIFICATION FUNCTIONS
14C. Application of Part
14D. Delegation and authorisation of identity verification functions
14E. Sub-delegation of identity verification functions
PART 3C--PERFORMANCE OF FUNCTIONS--MINISTERIAL DIRECTION
14F. Performance of functions—Ministerial direction
PART 3D--PERFORMANCE OF FUNCTIONS BY SERVICE VICTORIA CEO ON BEHALF OF NON-GOVERNMENT ENTITIES
14G. Performance of functions for non‑government entities by agreement
PART 3E--PERFORMANCE OF FUNCTIONS BY NON-GOVERNMENT ENTITIES
14H. Performance of functions by non‑government entities
PART 4--ROLE OF SERVICE VICTORIA
15. Functions of Service Victoria CEO
16. Powers of Service Victoria CEO
18. Exercise of power not to give applications or requests to service agency for determination
PART 4A--SERVICE VICTORIA ACCOUNTS
18A. Creation of Service Victoria accounts
PART 5--CUSTOMER SERVICE FUNCTIONS
Division 1--Performance ofcustomer service functions
19. Service Victoria CEO must comply with customer service standards
Division 2--Customer service standards
20. Development of customer service standards
PART 5A--AUTHORITIES AND OFFICIAL INFORMATION DOCUMENTS
24A. Form of authorities and official information documents
24B. Delivery of authority or official information document taken to satisfy requirements
24C. Production of authority or official information document in form delivered by Service Victoria CEO taken to satisfy requirements
24D. Surrender or destruction of authority or official information document taken to be satisfied in certain circumstances
PART 6--IDENTITY VERIFICATION AND ELECTRONIC IDENTITY CREDENTIALS
Division 3--Identity verification standards
41. Minister may make identity verification standards
42. Guiding principles for making and use of identity verification standards
43. Service Victoria CEO to use identity verification standards
PART 6A--SERVICE AGENCY DATABASES
47A. Service agency database—agreement with service agency
47B. Service agency database—Ministerial direction
47C. Collection, use or disclosure of information in service agency databases
47D. Application of Act to service agency databases
47E. Changes to information recorded in a service agency database by service agency
47H. Ministerial guidelines
47I. Ministerial delegation
PART 7--OFFENCES
48. Improper issue of electronic identity credentials
49. False or misleading statement in applications
50. Unauthorised access to, use of or disclosure of data or information
51. Restrictions on access, use or disclosure of data or information
PART 8--GENERAL
52. Delegation
53. Reporting requirements
54. Use and disclosure of information by Service Victoria CEO
54A. Use and disclosure of regulated information by service agency
55. Collection, holding, management and use of regulated information by Service Victoria CEO
56. Audit
56A. Refunds by Service Victoria CEO
58. Regulations
PART 9--TRANSITIONAL PROVISIONS
60. Service Victoria Amendment Act 2022—databases
ENDNOTES
AustLII: Copyright Policy
| Disclaimers
| Privacy Policy
| Feedback