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SERVICE VICTORIA ACT 2018
TABLE OF PROVISIONS
PART 1--PRELIMINARY
1. Purposes
2. Commencement
3. Definitions
4. Meaning of service agency
4A. Act binds the Crown
PART 2--TRANSFER OF CUSTOMER SERVICE FUNCTIONS TO SERVICE VICTORIA
Division 1--Ministerial agreements
5. Transfer of customer service functions
6. Service Victoria CEO and service agency head must give effect to agreement or notice
Division 2--Transferred customer service functions
7. Transfer back of customer service functions to service agency
8. Delegation of transferred customer service functions
PART 2A--PERFORMANCE OF CUSTOMER SERVICE FUNCTIONS BY AGREEMENT
9A. Performance of customer service functions by agreement
9B. Performance of customer service functions from other jurisdictions by agreement
PART 2B--DELEGATION, AUTHORISATION AND SUB-DELEGATION OF CUSTOMER SERVICE FUNCTIONS
9C. Application of Part
9D. Delegation and authorisation of customer service functions
9E. Sub-delegation of customer service functions
PART 3--TRANSFER OF IDENTITY VERIFICATION FUNCTIONS TO SERVICE VICTORIA
Division 1--Ministerial agreements
10. Transfer of identity verification functions
11. Service Victoria CEO and service agency head must give effect to agreement or notice
Division 2--Transferred identity verification functions
12. Transfer back of identity verification functions to service agency
13. Delegation of transferred identity verification functions
PART 3A--PERFORMANCE OF IDENTITY VERIFICATION FUNCTIONS BY AGREEMENT
14A. Performance of identity verification functions by agreement
14B. Performance of identity verification functions from other jurisdictions by agreement
PART 3B--DELEGATION, AUTHORISATION AND SUB-DELEGATION OF IDENTITY VERIFICATION FUNCTIONS
14C. Application of Part
14D. Delegation and authorisation of identity verification functions
14E. Sub-delegation of identity verification functions
PART 3C--PERFORMANCE OF FUNCTIONS--MINISTERIAL DIRECTION
14F. Performance of functions—Ministerial direction
PART 4--ROLE OF SERVICE VICTORIA
15. Functions of Service Victoria CEO
16. Powers of Service Victoria CEO
17. Service Victoria database
18. Exercise of power not to give applications or requests to service agency for determination
PART 4A--SERVICE VICTORIA ACCOUNTS
18A. Creation of Service Victoria accounts
PART 5--CUSTOMER SERVICE FUNCTIONS
Division 1--Performance ofcustomer service functions
19. Service Victoria CEO must comply with customer service standards
Division 2--Customer service standards
20. Development of customer service standards
Division 3--Minimum standards for customer service information and account information
21. Service Victoria CEO must comply with minimum standards
22. Minimum standard for collection of information
23. Minimum standard for use or disclosure of information
24. Minimum standard for retention of information
PART 5A--AUTHORITIES AND OFFICIAL INFORMATION DOCUMENTS
24A. Form of authorities and official information documents
24B. Delivery of authority or official information document taken to satisfy requirements
24C. Production of authority or official information document in form delivered by Service Victoria CEO taken to satisfy requirements
24D. Surrender or destruction of authority or official information document taken to be satisfied in certain circumstances
PART 6--IDENTITY VERIFICATION AND ELECTRONIC IDENTITY CREDENTIALS
Division 1--Performance of identity verification functions
25. Service Victoria CEO must comply with identity verification standards
Division 2--Identity verification and electronic identity credentials
26. Application for temporary electronic identity credential
27. Determination of application for temporary electronic identity credential
28. Interim refusal notices—issue of temporary electronic identity credential
29. Limit on use of temporary electronic identity credentials
30. Renewal of electronic identity credentials
31. Interim refusal notices—renewal of ongoing electronic identity credential
32. Status and level of assurance may be recorded on electronic identity credentials
33. Increase in levels of assurance
34. Interim refusal notices—increase in level of assurance
35. Effect of electronic identity credential
36. Suspension of electronic identity credentials
37. Effect of suspension of electronic identity credential on timeframes
38. Cancellation of electronic identity credential by Service Victoria CEO
39. Cancellation of ongoing electronic identity credential by individual
40. Review by VCAT
Division 3--Identity verification standards
41. Minister may make identity verification standards
42. Guiding principles for making and use of identity verification standards
43. Service Victoria CEO to use identity verification standards
Division 4--Minimum standards for identity information
44. Service Victoria CEO must comply with minimum standards
45. Minimum standard for collection of identity information
46. Minimum standard for use or disclosure
47. Minimum standard for retention of information
PART 6A--SERVICE AGENCY DATABASES
47A. Service agency database—agreement with service agency
47B. Service agency database—Ministerial direction
47C. Collection, use or disclosure of information in service agency databases
47D. Application of Act to service agency databases
47E. Changes to information recorded in a service agency database by service agency
47F. Information in service agency database to be kept separate from other information
47G. Closure or transfer of service agency database
47H. Ministerial guidelines
47I. Ministerial delegation
PART 7--OFFENCES
48. Improper issue of electronic identity credentials
49. False or misleading statement in applications
50. Unauthorised access to, use of or disclosure of data or information
51. Restrictions on access, use or disclosure of data or information
PART 8--GENERAL
52. Delegation
53. Reporting requirements
54. Handling of regulated information under other Acts
54A. Use and disclosure of regulated information by service agency
55. Disclosure and use of regulated information to which a secrecy provision applies
56. Audit
56A. Refunds by Service Victoria CEO
57. Review of operation of Act
58. Regulations
PART 9--TRANSITIONAL PROVISIONS
59. Service Victoria Amendment Act 2022—agreements
60. Service Victoria Amendment Act 2022—databases
ENDNOTES
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